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UPMC Orthopedic Care – Hershey, PA
Schedule: Monday – Friday, 7:45 AM – 4:15 PM
No weekends or holidays
UPMC Orthopedic Care is seeking a motivated and compassionate team member to join our welcoming and supportive office in Hershey, PA — known as the sweetest place to work! This role offers the opportunity to be part of a great team environment while supporting patients through every step of their care experience.
Travel Requirement: Up to 25% travel to support additional office locations as needed
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The Ideal Candidate Will:
Thrive in a collaborative, team-oriented environment
Provide excellent customer service with a patient-first mindset
Be flexible and willing to travel between office locations as needed
Demonstrate strong communication and interpersonal skills
Exhibit strong organizational skills and attention to detail
Be able to prioritize tasks and manage a fast-paced workflow
Possess strong computer and administrative skills
Contribute to a positive, supportive team atmosphere
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
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Provide a warm and welcoming experience for all patients upon arrival
Guide patients through self-arrival technology or complete desk check-in based on patient preference
Collect copayments and other applicable payments at the point of service
Confirm and update patient registration information at check-out
Schedule follow-up appointments within the practice at check-out
Coordinate scheduling or connect patients to resources for ancillary services
Assist patients in navigating the healthcare system by providing clear, easy-to-understand instructions
Follow up on unresolved patient questions or needs to ensure continuity of care
Demonstrate service recovery principles and take appropriate action to address patient concerns
Register patients in the Biometrics (fingerprint recognition) program and explain its benefits
Promote the MyUPMC patient portal and assist with patient registration as needed
Educate patients on financial responsibilities and connect them with advocacy resources when appropriate
Verify insurance benefits through online systems or phone inquiries with insurance carriers
Obtain required patient or family signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations
Triage and route phone calls appropriately to clinical staff or other departments
Support administrative office functions, including scanning medical records and faxing documents
Maintain knowledge of the MyUPMC Patient Portal and confidently assist patients with navigation to ensure continued access to care and information
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
