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Operations Manager - Morgan Wallen's This Bar

Morgan Wallen's This Bar & Tennessee Kitchen
Nashville, TN

Job Details

Full-time

Qualifications

Labor law compliance
Computer operation
Hospitality purchasing
Cost accounting analysis
Venue beverage service
Customer communication
Food service health code compliance
Bar safety compliance (food service)
Fine dining experience
Venue safety and compliance management
Safety regulations
Processing cash transactions
Employment & labor law
English
Cost control
Windows
High school diploma or GED
Driver's License
Budget planning
Hospitality industry experience
Overseeing payroll
Productivity software
Restaurant cost management
POS systems
Profit and loss analysis

Full Job Description

ABOUT TC RESTAURANT GROUP: TC Restaurant Group is an innovative restaurant and hospitality company, partnering with the biggest stars in country music to bring world-class entertainment and dining to Downtown Nashville. The Company currently operates the following venues in Nashville:

Jason Aldean’s Kitchen + Rooftop Bar
Lainey Wilson’s Bell Bottoms Up
Luke’s 32 Bridge
Miranda Lambert’s Casa Rosa Tex Mex + Cantina
Morgan Wallen’s This Bar & Tennessee Kitchen
Sun Diner
Posty's, Nashville

POSITION SUMMARY: The Operations Manager shares the responsibility of overseeing the complete venue in regard to staff management, money management, reporting, sales goals, inter-office communications, and must always uphold company policies and procedures. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance, and overall appearance.

Operation Managers are expected to work between 40-50 hours weekly, with an average 5-day work week. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc.

GUEST SERVICE REQUIREMENTS:

Provide a friendly, personal demeanor with a willingness to interact

Provide professional and friendly guest services

Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times

Proudly delivers a quality Guest’s experience in a fun and friendly atmosphere

SAFETY REQUIREMENTS:

Ability to work safely and prevent personal injury

Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Guest Service/Communications

Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development

Assists with the recruitment and training of staff (training, developing, testing, and coaching)

Assist in creating sales goals

Build and promote teamwork through proactive interaction

Utilize effective time management and exhibit excellent follow up skills

Accommodate and anticipate guests needs

Accurately forecast staffing needs to ensure optimum customer service

Ensure all service standards meet AMG guidelines

Ensures that private events, catering, and banquets are successfully executed

Control cash and other receipts by adhering to cash handling procedures

Prepare all required paperwork, including forms, reports, and schedules

Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs

Ensure that all products are received in accordance with the venues receiving policies and procedures

Assists and conducts conflict resolution, corrective actions, and coaching

Oversee and ensure that employee performance appraisals are completed in a timely manner

Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety, and labor requirements

Ensures nightly and/or weekly opening and closing side duties are followed

Fill in where needed to ensure guest service standards and efficient operations, including opening, and closing duties

Provides administrative support

Work with preferred partners and organizations in promoting mutual company growth

Assists and/ or completes additional tasks as assigned

Responsible Alcohol Management

Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated

Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention

Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures

Comply with all state and federal liquor laws

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE OPERATIONS MANAGER WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

Accountability

Development

Working relationships

Judgment

Quality of work

Job skills knowledge

Productivity

Dependability

Punctuality

Adherence to Policy

Verbal communication

Attitude

Appearance

Teamwork

Guest satisfaction

EDUCATION/REQUIREMENTS:

High School Diploma or equivalent required

College degree preferred

3-5 years of experience in the entertainment industry working in a high-volume restaurant/bar

Proof of eligibility to work in the United States

Valid Driver’s License

21+ years of age

Possession of or the ability to possess all state required work cards

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

Proficient in Windows Office, Microsoft Office

Knowledge of POS and back office reporting systems

Knowledge of profitability analysis and budgeting, cost of sales, payroll management

Knowledge of bar/restaurant operations, fine dining procedures, and beverage service

Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product

Knowledge of special events and banquets

Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

SKILLS:

Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate

Ability to provide incentives for staff to go above and beyond the expectations of their particular roles

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public

Ability to speak to guests fluently regarding the food, beverage, and overall concept

Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service, and excellence, utilizing the highest standards of service techniques

Ability to follow-up and make accurate decisions

Strong problem-solving skills

Ability to maintain a high level of confidentiality

Ability to write reports, business correspondence and procedure manuals

Ability to always demonstrate a positive attitude

Ability to keep an open and objective view

Ability to listen empathetically and be respectful at all times

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be fluent in both written and spoken English language

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 30 lbs.

Ability to use hands to handle, or feel objects, tools, or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, and smell

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Small to Medium office environment

Personal/ shared desk space

Office, bar, lounge, and restaurant

5-25% Local Travel

Noise level in the work environment is usually moderate

Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume

Work varied shifts to include days, nights, weekends, and holidays

Operation Managers are expected to work between 40 to 50 hours weekly. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc.

This company participates in E-Verify. Please use the links below to view information on the E-Verify process and your rights in relation to E-Verify.

E-Verify Participation Poster

IER Right to Work Poster

TC Restaurant Group is an Equal Opportunity Employer.

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