**This is a 2nd shift position **
At Langham Logistics, we deliver world-class supply chain solutions driven by operational precision, innovative technology, and an unwavering commitment to quality. Serving high-consequence industries—including pharmaceutical and life sciences—we maintain strict compliance standards set by the FDA, TSA, and Department of Homeland Security (DHS).
We are seeking a proactive, detail-oriented Warehouse Quality Supervisor to lead our frontline Quality Control team. If you are an experienced quality leader who thrives in a fast-paced distribution environment and enjoys coaching teams, optimizing accuracy, and driving continuous improvement, we want you on our team!
The Warehouse Quality Supervisor serves as a vital leadership link between our Quality Associates, the Quality Manager, and Warehouse Operations. In this role, you will oversee daily quality control checks across all incoming and outgoing materials to guarantee 100% shipment accuracy and customer satisfaction. You will manage daily labor allocation, drive cross-training initiatives, enforce strict FDA/DHS/Hazmat safety guidelines, and partner with warehouse management to elevate site productivity and operational efficiency.
Workforce & Labor Planning: Determine daily manpower needs, assign tasks based on associate skill sets (picking, driving, QC, cycle counts), issue overtime, and manage work schedules.
Coaching & Mentorship: Lead, train, and evaluate a team of Quality Associates/Representatives. Foster a collaborative team culture focused on accountability, continuous learning, and cross-training.
Process Optimization: Maximize productivity and accuracy using RF scanner technology and WMS workflows; partner with the Warehouse Manager to streamline operational floor layouts and workflows.
Administrative Oversight: Approve timecards, manage attendance/time-off requests, and monitor associate productivity metrics against established KPIs.
Shipment Integrity: Direct quality checks at critical stages of picking, packing, and staging to ensure orders are 100% accurate before dispatch.
Regulatory Governance: Ensure all operations strictly adhere to FDA regulations, Department of Homeland Security (DHS) guidelines, Hazmat transport rules, and internal Langham SOPs.
Specialized Logistics: Oversee quality verification and compliant documentation for international shipments and hazardous material orders.
Root-Cause Investigation: Quickly investigate, track, and resolve customer complaints, error rates, and inventory discrepancies (including missing parts/bin misplacements).
Cross-Functional Collaboration: Serve as a direct operational link between the warehouse floor, customer care, management, and key client accounts (e.g., Greenworks).
Escalation Handling: Address client concerns promptly, ensuring issues are communicated effectively to internal stakeholders to prevent recurrence.
Education: High School Diploma or GED required; post-secondary education or trade coursework preferred.
Quality & Warehouse Experience: Proven experience in a quality control, inventory audit, or supervisory role within a high-volume warehouse or 3PL distribution center.
Regulatory Awareness: Familiarity with FDA compliance, Hazmat handling, or regulated supply chain environments is highly desirable.
Equipment Mastery: Proficient in operating warehouse MHE (sit-down/stand-up forklifts, reach trucks, order pickers) with the ability to pass internal forklift certification.
Systems Proficiency: Strong computer skills, including Microsoft Office (Excel, Word, Outlook) and hands-on experience with WMS systems and RF scanners.
Physical Capability: Ability to perform physical movements including bending, stooping, standing for long periods, and lifting up to 75 lbs as part of the daily routine.
Environment: Active warehouse environment operating on concrete floors subject to ambient temperature variances.
Impactful Leadership: Directly shape quality processes and mentor frontline associates in a growing 3PL network.
Career Growth: Exposure to enterprise-level life sciences, commercial logistics, and regulatory compliance frameworks.
Collaborative Culture: A supportive, team-first environment built on integrity, clear communication, and mutual respect.
