Customer Experience Specialist
Cincinnati, OH 45209
Join the Apollo Home Team – Where Passion Meets Excellence! Since 1910, Apollo Home has been proudly serving the Greater Cincinnati area, providing unparalleled peace of mind through Health, Safety, Comfort, and Efficiency. At Apollo, we don’t just fix problems – we offer professional solutions with a personal touch that makes a real difference. And we know that achieving this mission starts with having the very best talent on our team.
Position: Customer Service & Sales Specialist
Pay: $43,000 - $48,000/yr
Benefits:
- Affordable Medical, Dental, and Vision plans
- 401K with company match
- Paid Time Off + 6 Paid Holidays
- Short- and Long-Term Disability plans
- Accident & Critical Illness Insurance
- And much more...
Are you a natural-born people person with a knack for sales? Do you have the unique ability to connect with customers and turn their day around with a smile – even over the phone? If you’re the kind of person who thrives in a fast-paced environment and can’t wait to bring your A-game, we want you on our team!
What’s In It For You:
- Be the voice that connects Apollo Home with customers in need.
- You’re the expert at guiding callers through their concerns, empathizing with their needs, and delivering the perfect solution that only Apollo Home can provide. You'll make a lasting impact with every call!
- Set and smash goals!
- Whether it's booking service appointments, meeting performance KPIs, or winning additional business through outbound calls, you will be recognized for your drive and success.
- A true ambassador for Apollo Home.
- You will be the face of our brand and Apollo Care Plan, proudly promoting our services and helping customers discover the benefits of our top-notch offerings.
What We’re Looking For:
- An empathetic, persuasive communicator – You can make anyone feel heard, and you know exactly how to guide them to the right solution.
- Strong attention to detail – From inputting accurate customer info to making sure all service appointments are handled swiftly, precision is your middle name.
- Experience in sales is a plus, but your desire to succeed and grow with Apollo is what really matters.
By joining Apollo Home, you're becoming part of a high-energy, high-reward team. We’ve been recognized as a Top Workplace six times – and it’s because of amazing associates like you! Here, your passion for customer service will thrive in an environment where you’re encouraged to grow and succeed, both personally and professionally.
Are you ready to take the next step in your career with a company that values you? Apply today and be part of something great!
We are an equal opportunity employer, and we celebrate diversity at Apollo Home. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $43,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Are you currently subject to a non-compete, restrictive covenant, or similar employment agreement that may limit your ability to accept this role?
- Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?
Experience:
- customer service in home services: 1 year (Preferred)
- sales: 1 year (Preferred)
Work Location: In person
