We are seeking a warm, dependable, highly organized team member to serve as our Wellness Studio Front Desk Lead.
This is an active, client-facing role that includes front desk support, client communication, membership and pass sales, outreach, technology systems, and shift-level coordination. The person selected must be comfortable managing several responsibilities at once while creating a welcoming and professional experience for every client.
This position is best suited for someone who is looking for meaningful part-time work, can commit consistently for at least one year, and is excited to become an active part of a yoga and wellness studio community.
What This Role Includes
Client Experience
- Welcome and check in clients in person
- Respond to client questions by phone, text, email, and in person
- Support new students, current members, and returning clients
- Assist with account questions, registrations, purchases, and general studio needs
- Maintain a clean, organized, and welcoming studio environment throughout each shift
Sales and Outreach
- Make outreach calls to prospective students and returning clients
- Send follow-up texts and emails using studio guidelines
- Guide clients toward the class, pass, membership, service, or program that fits their needs
- Support membership and pass sales in a warm, professional, and confident way
- Follow a structured outreach and follow-up process consistently
Operations and Technology
- Learn and use Mindbody and other studio systems accurately
- Process class registrations, purchases, memberships, retail sales, and account updates
- Document client interactions clearly and consistently
- Follow detailed procedures and complete shift responsibilities on time
- Troubleshoot basic technology issues related to check-in, online classes, and studio operations
Shift Coordination
- Help guide the flow of the shift
- Support teammates without formally supervising them
- Keep the front desk, client experience, and operational tasks moving
- Communicate clearly when issues need attention
- Stay calm and focused when several things need attention at once
Regular Schedule
Applicants must be consistently available for the regular shifts below:
- Mondays: 5:30-8:30 pm
- Tuesdays: 5:30-8:30 pm
- Saturdays: 7:15 am-2:30 pm
Some training Saturdays may run until 4:30 pm with advance notice.
Occasional coverage on other weekday evenings or Sundays may be needed due to illness, vacation coverage, events, or staffing needs.
Applicants who cannot consistently commit to the regular schedule should not apply.
Required Qualifications
- At least one year of client service, front desk, sales, administrative, wellness, retail, hospitality, or related experience
- Strong written and verbal communication skills
- Comfort making phone calls and having sales or enrollment conversations
- Ability to learn and use multiple technology systems
- Strong organization and attention to detail
- Ability to follow detailed processes and document work accurately
- Ability to prioritize when several things need attention at once
- Reliable transportation
- Ability to commit to the role for at least one year
- Willingness to become an active studio student by attending at least four classes per month through the included studio membership benefit
Preferred Qualifications
- Experience with Mindbody or another scheduling, booking, or point-of-sale system
- Experience with membership sales, wellness sales, retail sales, or client outreach
- Experience in a shift lead, team lead, assistant manager, or coordinator role
- Background or strong interest in yoga, wellness, fitness, healing arts, or community-based service
- Comfort using Google Workspace, spreadsheets, email platforms, and online communication tools
Who Thrives in This Role
People who do well in this position are:
- Dependable and consistent
- Warm with clients while still able to hold boundaries
- Comfortable initiating conversations instead of waiting for people to approach them
- Organized enough to manage details without being constantly reminded
- Coachable and willing to receive feedback
- Calm when the front desk gets busy
- Comfortable learning technology and using written procedures
- Interested in being part of the studio for the long term, not just picking up temporary part-time hours
Compensation and Benefits
- Paid training
- Included studio membership
- Employee discounts on select retail, services, and programs
- Supportive team environment
- Opportunity to grow within a yoga and wellness community
How to Apply
Please submit your resume and answer all application questions.
In your application, include a brief note of 3-5 sentences explaining why this role interests you and what in your background makes you prepared for the position.
Applications without complete responses may not be reviewed.
Pay: $18.00 - $20.00 per hour
Application Question(s):
- This role requires consistent availability for all regular shifts: Mondays 5:30-8:30 pm, Tuesdays 5:30-8:30 pm, and Saturdays 7:15 am-2:30 pm. Are you consistently available for all three shifts?
- Can you commit to remaining in this position for at least one year?
- This role includes a studio membership benefit. Because team members support students and help guide the client experience, the person selected is expected to use this benefit and attend at least four studio classes per month. Are you willing and able to meet this expectation?
- This role requires making outreach calls, sending follow-up texts and emails, having membership or pass sales conversations, and learning multiple studio systems. Briefly describe your experience with sales, outreach, client communication, and workplace technology.
- In 3-5 sentences, tell us why this role interests you and what in your background makes you prepared for the position.
Work Location: In person
