Represents the hotel to our guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences a superior stay.
Our staff prides itself on providing outstanding hospitality to our guests, and our Front Desk team is a significant part of this.
Essential Duties and Responsibilities
The following essential duties may be carried out with or without reasonable accommodation:
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Receives incoming communications via phone, computer, or other electronic communication and responds appropriately with emphasis on outstanding guest service.
- Delivers amenities to guests’ rooms.
- In the absence of bellperson or housekeeping, handles minor maintenance tasks.
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Keeps the workspace tidy and guest ready.
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Maintains an inventory of vacancies, reservations, and room assignments.
- Processes same day reservations, future reservations, and cancellations.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates.
- Coordinates guest room maintenance work with the maintenance division.
- Uses persuasive selling techniques to sell rooms, encourage participation in brand loyalty program, and to promote other hotel services.
- Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints.
- Processes guest check-outs and handles monetary transactions and ensures customers' privacy is maintained.
- Maintains a high level of professional appearance and demeanor.
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Helps train new employees.
- Follows all policies and procedures.
- Performs other duties as assigned.
Property-Specific Essential Duties
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Performs meeting room set up, putting tables and chairs into place.
Other Duties and Responsibilities Performed Occasionally
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Baking premade cookies, depending on property.
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Lobby tidy up.
