About the Role
DT-Trak is hiring a Front Desk Data Entry Specialist to support the 66th Force Support Squadron's Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base. This is the first point of contact for service members and families visiting or calling the M&FRC — a role that combines front-desk customer service with accurate, timely data entry in support of Transition Assistance Program (TAP) services.
What You'll Do
- Answer phones and greet visitors, determining the purpose of each call or visit
- Direct clients to the appropriate M&FRC program manager
- Schedule clients for M&FRC classes and workshops
- Enter and maintain client and program data in the AFFIRST (Air Force Family Integrated Result Statistical Tracking) database
- Input TAP data and resources in the AFFIRST web application
- Send class/workshop reminder emails per program manager timelines
- Perform general clerical and administrative support duties
- Provide clear, accurate answers to routine procedural questions
What You'll Need
- Strong customer service and phone etiquette
- Accurate, efficient data entry skills (85% accuracy standard)
- Comfort learning and working in government database systems (AFFIRST)
- Reliable, professional, well-organized — this is a front-facing role on a military installation
- Ability to pass a Tier 1 background investigation/fingerprinting and obtain base access (CAC/LAN credentials)
- REAL ID-compliant driver's license or acceptable secondary ID for base access (per REAL ID Act of 2005)
- High school diploma or equivalent; prior clerical, reception, or data entry experience preferred
Why DT-Trak
- Stable, long-term federal contract position (base year plus up to 4 option years through 2031)
- Competitive pay set above the Department of Labor wage determination floor
- Paid sick leave accrual and SCA Health & Welfare benefit
- Meaningful work supporting service members and military families
DT-Trak Consulting is an Equal Opportunity Employer.
Pay: $28.00 - $32.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Ability to Commute:
- Hanscom AFB, MA 01731 (Required)
Work Location: In person
