Tempo HealthSystems
Job Description: Service Technician
Key Responsibilities:
- Driving company vehicles (small vans, cargo vans, and box trucks up to 26’) in a safe and law-abiding manner to/from customer and vendor sites
- Safely loading/securing equipment (beds) in vehicles via dock or ramp
- Delivery/set-up and removal of medical equipment at healthcare facilities
- Fielding customer inquiries and orders for products (including beds, mattress systems, and wound treatment devices/supplies)
- Documenting the movement of equipment/products and reporting related interactions with customers
- Maintaining and inspecting equipment to ensure safe and proper use
- Engaging in field and warehouse activities such as equipment decontamination and product cleaning
- Developing working knowledge of medical devices and competently instructing customers in their use
- Assisting in keeping accurate inventories of products
- Using manufacturers’ service manuals and documentation to provide troubleshooting and assistance with patient-specific issues
- Performing minor repairs on equipment, including component replacement
- Complying with all OSHA/regulatory requirements and company policies and procedures
- Maintaining confidentiality of company and customer information (HIPAA)
Note: This job description is not intended to be all-inclusive. Employees may be assigned other related duties as needed.
Minimum Requirements/Skills/Traits:
- High school diploma or GED
- Valid driver’s license with a clean driving record and the ability to obtain a for-hire endorsement
- Can lift up to 50 lbs and push up to 500 lbs of equipment (on wheels)
- Capable of passing DOT physical examination and drug screen
- Able to pass a criminal background check (as mandated by customers’ policies)
- Availability to work 1st and/or 2nd shift, Monday through Friday
- Participation in on-call rotation (to ensure 24/7 service coverage by the company, including weekends and holidays)
- Ability to communicate effectively and provide superior customer service
- Capability to plan, organize, and prioritize daily work activities
- Can manage multiple tasks simultaneously with accuracy and attention to detail
- Good communication and interpersonal skills
- Keeping a professional, well-groomed appearance and not carrying the odor of tobacco/smoke into sensitive patient environments
- Maintaining sobriety during scheduled/assigned after-hours on-call duty
- Able to deal with difficult people and situations in a professional manner
- Demonstration of initiative and an ability to solve problems
- Mechanically inclined with the ability to learn and use technologically advanced equipment
Compensation/Benefits/Miscellaneous:
Location: 101 S. Parker Avenue, Indianapolis, IN 46201
Job Type: Full-Time
Base Shift: Mon-Fri / 7:00am-3:30pm or 8:00am-4:30pm
On-Call: Every other week/weekend (additionally compensated)
Benefits:
- Paid Training
- Paid Time Off (2 weeks paid vacation after 1st year)
- (7) Paid Holidays (after completion of 90-day probationary period)
- Health Insurance Allowance (after probationary period)
- Paid Personal Time (accrues after probation)
- SIMPLE IRA (w/company match) & Roth IRA (enrollment after 1st day of calendar year)
Job Type: Full-time
Pay: $42,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Paid time off
- Retirement plan
Application Question(s):
- Do you have a clean driving record?
Language:
Ability to Commute:
- Indianapolis, IN 46201 (Required)
Ability to Relocate:
- Indianapolis, IN 46201: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person
