Front Desk / Patient Coordinator
Rate: $11.00 per hour + Monthly Incentives per deposit appointments booked
Key Responsibilities:
- Welcome patients and visitors with a professional, friendly, and luxury customer service experience.
- Answer incoming phone calls, text messages, emails, and online inquiries promptly and professionally.
- Schedule, confirm, reschedule, and manage patient appointments efficiently.
- Verify patient information, complete registrations, and ensure all required forms and consents are properly completed.
- Collect payments, process transactions, issue receipts, and reconcile daily payments.
- Explain clinic policies, financing options, memberships, and promotions to patients.
- Assist patients with treatment scheduling and recommend appropriate follow-up appointments.
- Coordinate patient flow to ensure providers remain on schedule.
- Maintain accurate patient records within the electronic medical record (EMR) system.
- Verify insurance or financing information when applicable.
- Support treatment coordinators and providers with administrative needs.
- Assist in converting consultations into booked treatments by providing exceptional customer service.
- Maintain a clean, organized, and welcoming reception area.
- Monitor office supplies and notify management when replenishment is needed.
- Assist with inventory receiving and basic administrative tasks.
- Follow all HIPAA regulations and maintain strict patient confidentiality.
- Communicate effectively with providers, nurses, estheticians, and management.
- Handle patient concerns professionally and escalate issues when appropriate.
- Support daily operational goals, patient satisfaction initiatives, and clinic sales objectives.
- Perform opening and closing front desk procedures.
- Participate in team meetings, ongoing training, and continuous quality improvement initiatives.
Preferred Skills
- Excellent verbal and written communication skills.
- Strong customer service and sales abilities.
- Experience with EMR and scheduling software (PatientNow experience preferred).
- Ability to multitask in a fast-paced medical aesthetic environment.
- Strong organizational and time-management skills.
- Professional appearance and positive attitude.
- Bilingual (English & Spanish) preferred.
- Experience in a medical spa, dermatology, plastic surgery, or aesthetic practice is a plus.
Tipo de puesto: Tiempo completo
Sueldo: $11.00 la hora
Beneficios:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Pregunta(s) de postulación:
- Se considera una persona con un alto poder de convencimiento para realizar las orientaciones y lograr agendar las citas con su deposito?
Experiencia:
- 4 años: 1 año (Obligatorio)
Lugar de trabajo: Empleo presencial
