THE POSITION
Become an Energy Assistance Worker with the Commonwealth of Pennsylvania and help community members receive essential support. This position gives you the chance to guide applicants through important programs that help them manage energy costs. Your efforts will contribute to a safer and more supported community.
DESCRIPTION OF WORK
This role focuses on helping individuals apply for assistance with their residential energy bills. You will review applications, collect documentation, and verify information to support accurate eligibility decisions.
As an Energy Assistance Worker, you will perform the following duties:
- Initial Interviews: Conduct interviews to gather applicant information and determine eligibility
- Application Review: Examine submitted forms and documentation for completeness and accuracy
- Data Verification: Use computer systems and contact vendors or employers to confirm applicant details
- Form Completion: Prepare required forms and written materials related to the Energy Assistance Program
- File Evaluation: Check records of current recipients to ensure data accuracy
- Issue Assessment: Review information from complaints or duplicate applications to identify payment errors
Work Schedule and Additional Information:
- Seasonal full-time employment
- This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
- Overtime and travel as needed
- Shift work: no
- Free Parking!
- Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
- Telework: This position may be eligible to telework part-time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Two years of experience in general office work which included interviewing the public; or
- Any equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- Hiring preference for this vacancy may be given to candidates who live within Dauphin County. If no eligible candidates who live within Dauphin County apply for this position, candidates who reside in other counties may be considered.
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
Work Location: In person
