Monday-Friday 8:30-5pm shift. IN OFFICE $18-$20/hr to start in Middle River
A successful applicant will be able to:
· Perform quality work within deadlines.
· Interact and communicate professionally with internal and external customer groups.
· Prioritize daily tasks in consideration of Organizational Strategic Goals.
· Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.
Essential Job Functions:
· Manage Client specific programs
· Make outbound calls and accept inbound calls for scheduling of deliveries.
· Follow up on Customer inquiries not immediately resolved
· Maintain a close relationship with the key personnel within client accounts and internal relationships within the company
· Complete Daily Pre-calls
· Assist Drivers with concerns and issues as they arise
· Assist in calling of time frames
· Manage assigned accounts dispatch boards
· Check customer service voicemail at assigned time
· Continued learning of all client accounts within business
· Provide EXCELLENT customer service to all of our customers
· Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.
· Coordinate with other department personnel to complete all tasks as assigned
· Other duties assigned by the supervisor
Qualifications
· Positive, can-do attitude
· Excellent written and verbal communication skills
· Excellent customer service, organizational and interpersonal skills
· Self-starter and able to work both independently and as a team member
· Passion for supporting a customer-oriented business environment
· Proficiency in Microsoft Outlook, Word, and Excel, and PowerPoint
· High attention to detail, exceptional accuracy, action-oriented, ability to work within stringent timelines and to collaborate across departments to achieve results
· High School diploma or equivalent required.
· 1-3 years Administrative or Customer Service experience in logistics industry
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
