Job Description: Retail Store Manager
Location: Billings, MT
Position Type: Full-Time, Hourly + Performance Bonus
Reports To: President/Owner
Role Overview
We are seeking a high-energy, "owner-operator" minded Retail Store Manager to lead our flagship retail location. This isn't a "sit behind the desk" job. You will be the face of our brand, responsible for everything from the premium presentation of our wild-caught Alaskan seafood to the operational efficiency of our meal kit displays. You will lead a small, dedicated team with a focus on education-based selling, ensuring every customer leaves with the best seafood in Montana and the knowledge to cook it perfectly.
Key Responsibilities
1. Sales & Growth Leadership
- Drive daily retail sales to meet and exceed monthly revenue targets.
- Lead "high-touch" customer service, educating guests on the benefits of wild-caught vs. farmed seafood.
- Coordinate and represent the brand at local events, expos, and farmers' markets to expand our local footprint.
- Implement and manage in-store promotions and seasonal "Captain’s Reserve" or "Five Star Sampler" launches.
2. Operational Excellence
- Inventory & Procurement: Manage stock levels, coordinate with suppliers, and ensure we never run out of core staples like Sockeye Salmon or King Crab.
- Facility Standards: Maintain a "tour-ready" facility. You are responsible for the highest standards of cleanliness, organization, and visual merchandising.
- HACCP & Safety: Enforce strict food safety protocols and maintain documentation to ensure full compliance with health and safety regulations.
3. Team Management & Accountability
- Oversee a team of 1-3 retail associates, managing scheduling and performance.
- Foster a culture of accountability and process improvement.
- Train staff on product knowledge, including new meal kit lines like Glacier Meals.
Requirements & Qualifications
- Experience: 3+ years in retail management, preferably in food/beverage or specialty grocery.
- Mentality: An "Owner-Operator" mindset—you take pride in the store’s success and aren't afraid to roll up your sleeves for hands-on work.
- Knowledge: Passion for high-quality food and sustainable sourcing. Previous experience with seafood or meat-cutting is a plus but not required.
- Skills: Proficiency in retail POS systems (Shopify), inventory management, and basic digital marketing (Meta/Klaviyo experience is a bonus).
- Physical: Ability to work in a cold-storage environment and lift up to 50 lbs (frozen seafood cases).
Compensation & Benefits
- Base Pay: Starting at $21.00 per hour.
- Performance Bonus: Up to $950 per month based on hitting specific sales, labor cost, and operational KPIs.
- Potential Compensation: ~$43,500 in hourly wage potential + bonus potential of $11,400 annually.
- Growth: Opportunity to help scale operations as we expand to new locations (e.g., Great Falls).
Why Work With Us?
We are a fast-growing, family-owned business that values rugged professionalism and operational excellence. If you want to run a store where your impact is visible every day—and where you are rewarded for the growth you create—we want to talk to you.
Pay: From $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
