Operations & Sales Support Specialist
GameBreaker, an Inc. 5000 fastest-growing company and a leader in custom sports equipment, is seeking an Operations & Sales Support Specialist to join our growing team at our Westlake Village headquarters.
This is a hands-on, cross-functional role supporting the day-to-day operations of our uniforms and apparel business. You’ll work closely with Operations, Sales, Design, Production, Finance, and Manufacturing to manage customer orders, support sales representatives, resolve issues, and keep projects moving from initial order through final delivery.
We’re looking for someone who is highly organized, comfortable working directly with customers, and naturally solution-oriented. Our business moves quickly, so this position requires the ability to manage multiple priorities, communicate clearly, and take ownership when something needs to be fixed.
Responsibilities
Order Management
- Manage and monitor open custom uniform and apparel orders through delivery
- Track production status, approvals, deadlines, and expected ship dates
- Communicate with manufacturing partners and internal teams to keep orders on schedule
Sales & Customer Support
- Provide day-to-day operational support to sales representatives and strategic partners
- Assist customers with our ordering platform, quotes, invoices, rosters, artwork, and order setup
- Provide additional support for larger or more complex customer accounts
- Coordinate between customers, Sales, Design, Production, and Manufacturing
Problem Resolution & De-Escalation
- Help resolve order issues, discrepancies, redos, and other customer concerns
- Confidently handle difficult or time-sensitive customer situations
- Professionally de-escalate customer concerns, identify solutions, and help restore confidence in the customer relationship
Platform & Product Maintenance
- Maintain products and information within GameBreaker’s ordering platform
- Assist with SKUs, categories, sizing charts, pricing, and product updates
- Become an expert in our internal systems and support both customers and team members
Apparel & Production Support
- Assist with receiving, organizing, and reviewing product samples
- Coordinate product feedback with internal teams and manufacturing partners
- Support new product development and manufacturing initiatives
Requirements
- Strong work ethic, dependable, and able to see situations through from start to finish
- Excellent communication and relationship-building skills
- Strong critical thinker and problem solver
- Highly organized, detail-oriented, and able to manage multiple priorities
- Computer savvy and proficient with Microsoft Office and Google Workspace (Excel/Sheets, Docs, and Slides)
- Previous experience in operations, sales support, customer service, account management, or a related field preferred
Key Traits
Dependable - Hardworking - Organized - Detail-Oriented - Personable - Proactive - Problem Solver - Strong Communicator - Ownership Mentality - Team-Oriented
Growth Opportunity & Culture
GameBreaker is growing rapidly, creating significant opportunities for team members who want to grow with the company. As our business and team expand, this role offers the chance to take on greater responsibility and advance within the organization based on performance.
We have a great team and an energetic office culture with a work-hard, play-hard environment. We work hard, move fast, and enjoy what we do. Being in the sports industry also means working with great customers and organizations across professional, collegiate, high school, youth, and recreational athletics.
If you’re motivated, enjoy being part of a team, and want to build a career with a growing company, GameBreaker offers an excellent environment to learn, make an impact, and grow.
Pay: From $45,000.00 per year
Benefits:
Work Location: In person
