Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
Ingenia Technologies, part of SPX Technologies’ HVAC Segment, is a North American leader in highly-engineered custom air handling solutions featuring fast & flexible designs, precision automated manufacturing, and multiple options to meet customer needs for life sciences and other mission-critical applications With manufacturing facilities in Mirabel, Quebec and Madison, Alabama, Ingenia designs and builds highly specialized systems where performance, energy efficiency, and air quality matter most. At Ingenia, you’ll join a team that solves complex challenges and builds infrastructure that truly makes an impact.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. We are opening a new campus facility that will have two of our businesses (Marley and Ingenia Technologies) evolving and growing together at one site. As the Senior technical support supervisor on this campus, you will be responsible for delivering IT services to end users in alignment with service level targets for incident resolution and request fulfillment within their assigned geographical zone. This role combines deep technical expertise with leadership responsibilities, ensuring high-quality support and consistent service delivery.
As a subject matter expert, the Senior Technical Support Supervisor provides advanced support for end-user hardware, software, peripherals, copiers, scanners, video conferencing systems, desk phones, and mobile devices. They consistently demonstrate exceptional customer service skills, aiming to resolve incidents and service requests at first contact whenever possible.
In addition to technical responsibilities, this role includes supervisory oversight of Technical Support Specialists. The Senior Technical Support Supervisor actively coaches, mentors, and develops team members, fostering a collaborative and high-performing support environment. They work closely with the Service Delivery Manager to build a cohesive team culture, drive continuous improvement, and ensure alignment with organizational goals.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Manages the lifecycle (ticket generation to closure) of all incidents and service requests for their affected end users, which includes, but is not limited to the assessment of impact and urgency, accurate description, contact information, assignment to the appropriate resolver group, resolution code, and verification with the end user that ticket may be closed.
Resolves incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service.
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, mobile devices and peripherals in accordance with IT operations policy and procedures.
Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
Maintains inventory and orders end user hardware, software, services, and peripherals in accordance purchasing policies.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Preferred Experience, Knowledge, Skills, and Abilities
Strong subject matter expertise with current windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft products, desktops, laptops, VPN, printers, fax machines, video conferencing, telecommunications devices including mobile devices, local area & wireless networks, etc.
Strong subject matter expertise with desktop toolset including, but not limited to LANDesk, Quest (ARS), Service Desk, etc.
Education & Certifications
Travel & Working Environment
Travel will be required at times; Ingenia Headquarter located, QC Canada or to SPX locations such as Charlotte, NC or Overland , KS.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challening ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
