Job Summary:
The Patient Access Operational Support Coordinator/Data Analyst is responsible for the day-to-day assistance and support of operations of the areas that fall under the Kent Hospital Patient Access. The position streamlines the daily functions for each of the unique points of access areas. They create training and tip sheets as needed to improve staff registration outcomes and they provide at-the-elbow support for staff. They ensure users comply with and adhere to procedures and policies. The Coordinator manages cash reconciliations to deposit log, coordinates schedules, maintains attendance payroll schedules and addresses staff concerns in the absence of management.
The position is responsible for assisting with quality checks of registrations and working with management to get the staff the support they need to succeed. The coordinator documents system issues and opens service tickets if needed with detailed examples for IT support to research and address. During times of extreme high volume or low staffing, they may be called to assist with registrations. They encourage a team approach towards achieving the overall goals of the revenue cycle and CNE hospitals.
Duties & Responsibilities:
- Maintain and administer the electronic staffing and scheduling system, ensuring accurate staff schedules, appropriate coverage, and real-time adjustments based on operational demand.
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Respond to system issues impacting registration workflows; troubleshoot and resolve when possible and escalate unresolved issues by submitting and tracking IT support tickets to resolution.
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Analyze operational, registration, and financial data using reports to identify trends, variances, and opportunities for improvement; interpret results and provide actionable summaries to leadership.
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Extract, manipulate, validate, and present data from multiple systems to support departmental decision-making, ensuring accuracy, timeliness, and alignment with management specifications.
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Monitor and review databases used for reporting, staffing, and productivity tracking; ensure data integrity and resolve discrepancies through appropriate follow-up.
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Partner with Revenue Cycle to identify, investigate, and resolve registration errors, denials, and front-end discrepancies; maintain working knowledge of third-party payer requirements and eligibility processes.
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Monitor copay collections and assist in ensuring point-of-service collections meet departmental and organizational expectations.
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Prepare, reconcile, and document daily deposit slips in compliance with Revenue Cycle policies.
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Evaluate operational workflows, identify inefficiencies and support process improvement initiatives aimed at enhancing registration efficiency, quality, and patient experience.
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Develop process maps, data flow diagrams, gap analyses, and performance reports to support continuous improvement efforts and regulatory compliance.
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Create, maintain, and distribute standard reports; collaborate with leadership to track key performance indicators and departmental goals.
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Provide training, education, and ongoing support to staff on registration systems, workflows, policies, procedures, and payer requirements to ensure compliance and high-quality performance.
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Assist leadership with onboarding and orientation of new employees, including system training and ensuring auditing and competency validation processes are completed.
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Serve as a resource to staff and management by providing guidance, answering questions, and reinforcing best practices in registration and patient access processes.
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Support and actively participate in daily team huddles, providing updates on staffing, system issues, trends, and operational priorities.
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Assist patients and resolve inquiries or concerns related to registration processes, promoting a positive patient experience and satisfaction.
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Review and assess existing policies and procedures; recommend updates or revisions based on regulatory changes, payer requirements, or identified process gaps.
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Maintain and update departmental intranet resources to ensure staff have access to current tools, guidelines, and communications.
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Provide administrative support to departmental leadership, including scheduling coordination, distributing information, and documentation management.
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Perform system testing for upgrades, enhancements, and new implementations to ensure functionality aligns with operational needs.
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Support emergency and high-volume situations by reallocating staff resources appropriately and responding to organizational code alerts as needed.
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Provide direct registration support during staffing shortages or high-demand periods, including reporting to work when coverage cannot be obtained, to ensure continuity of operations.
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Ensure high levels of departmental performance, accuracy, and quality outcomes aligned with organizational goals and compliance standards.
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Perform all other related duties as assigned.
Requirements:
- Associate's Degree Required.
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Minimum 5 to 7 Years of experience in a healthcare or business environment. Must have experience in spreadsheet applications, report writing language, and solid analytical and data aggregation.
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Excellent human relations and organizational skills.
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Ability to multi-task in a fast-paced environment and meet deadlines.
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Knowledge of third-party payers and collection policies and procedures.
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Excellent verbal and written communication skills with the knowledge and ability to collaborate with agencies and internal/external customers.
About Us:
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
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Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
