Overview
Join our growing team as a Part-Time Leasing Agent and become a vital part of our property management family! In this energetic role, you will be the friendly face and expert guide for prospective residents, helping them discover their perfect home while ensuring a seamless leasing experience. Your enthusiasm, customer service skills, and attention to detail will drive community engagement and foster positive relationships. This position offers opportunities for growth and the chance to develop valuable skills in property leasing, legal compliance, and customer relationship management. If you thrive in a lively environment and are passionate about helping people find their ideal living space, this is the perfect opportunity for you!
Duties
- Greet prospective tenants warmly and provide comprehensive tours of available units, highlighting key features and community amenities.
- Assist applicants through the leasing process by explaining lease terms, application procedures, and community policies clearly and confidently.
- Manage leasing documentation accurately, including data entry into property management system - AppFolio, ensuring all records are complete and compliant with Fair Housing regulations.
- Verify applicant information thoroughly adhering to all legal requirements.
- Respond promptly to inquiries via phone or email, maintaining professional phone etiquette and fostering positive customer relationships.
- Support lease signing processes by preparing contracts, explaining legal terms related to landlord-tenant law, and negotiating terms when appropriate.
- Maintain organized filing systems for leasing documents, contracts, and legal administrative records while ensuring confidentiality.
- Assist with property maintenance coordination by reporting issues through Facilities Management software to ensure resident satisfaction.
- Promote community engagement through upselling available amenities or additional services that enhance resident experience.
- Uphold Fair Housing regulations by providing equal service to all applicants without discrimination.
- Collaborate with property management team on occupancy goals, conflict management with residents or prospects, and resolving leasing-related issues efficiently.
Skills
- Effective negotiation skills to facilitate lease agreements that meet both tenant needs and property goals.
- Strong organizational skills for managing multiple leasing files simultaneously while ensuring accuracy and compliance.
- Excellent customer service skills with a friendly demeanor and professional phone etiquette to build lasting tenant relationships.
- Proficiency in property management software such as AppFolio for data entry, lease administration, and reporting purposes.
- Familiarity with Fair Housing regulations and landlord-tenant law to promote an inclusive community environment and ensure legal compliance in all leasing activities.
- Conflict management abilities to handle resident concerns while maintaining a positive community atmosphere.
- Office experience with facilities management tools for reporting maintenance issues promptly.
- Upselling capabilities to enhance resident satisfaction through promotion of community amenities or additional services.
Work Environment
- Part-time position, includes weekends and some evenings.
- Spends time both in office and conducting tours around the property
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Ability to Commute:
- Pittsburgh, PA 15201 (Required)
Work Location: In person
