Harley-Davidson is looking for a Parts and Labor Specialist for our parts and service department. If you enjoy solving people's problems, providing excellent customer service, can manage multiple priorities at once, and bring a positive and proactive attitude, we've got the job for you!
Summary
The Parts and Labor Specialist ensures every visitor receives expert guidance on parts, repairs, and vehicle service needs. This role drives customer satisfaction and service revenue by accurately diagnosing problems, estimating costs, and coordinating technician workloads.
Responsibilities
-
Provide excellent customer service to all customers and handle telephone transactions quickly and courteously
-
Diagnose problems accurately and clearly describe them on all repair orders
-
Estimate costs and completion times at point of sale and clearly communicate them to customers
-
Assign jobs to technicians based on skill level and current resource utilization
-
Point out sales, specials, new merchandise, and offer additional products that complement customer purchases
-
Occasionally assist technicians when they are having difficulty performing service work
-
Operate computer systems for service and parts management
Qualifications & Job Requirements
-
Background in customer service and motorcycle or automotive parts is highly preferred
-
Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them
-
Experience with Point-of-Sale and computerized inventory systems
-
Knowledge of motorcycle front end, suspension, and engine components, and commitment to continually develop knowledge
-
Strong communication skills, comfortable speaking with various customers throughout the day
-
Ability to lift up to 30 lb. of material and occasionally balance/push a 600-900 lb. motorcycle
-
Ability to work in a loud environment near moving mechanical parts with potential exposure to battery acid, gasoline, and chemical cleaning materials
