Apply today! Hourly rate is $18.00/hour. This role is a seasonal home based position and requires residency and maintaining residency in (Minnesota, CST, Wisconsin, CST, Texas, CST, South Dakota, CST or Arizona, MST) if offered the role.
About us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. We foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
TES has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From Financial Products Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarter locations to our stores and distribution centers, we directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.
As a Home Based Seasonal Sr. Specialist Guest Relations, you’ll provide a Target-branded experience with every guest interaction by listening, using critical thinking, and advocating for the guest in order to deepen the relationship and drive loyalty and sales. You’ll achieve this by confidently supporting guests across multiple communication channels—including phone, email and chat. Handling phone contacts is a core responsibility of the role, and every interaction should deliver exceptional service while protecting guest privacy and building trust. You’ll find creative solutions to make it right for the guest, quickly adapting to the changing business needs, and sharing business intelligence through accurate documentation and coding.
You’ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating and communicating guest trends to leadership promptly. You may handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders. As a part of this you’ll respond to a variety of written correspondence and be responsible for ensuring that all contacts reflect professionalism. You’ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You’ll demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately. You’ll leverage online resources and web-based applications to assist and resolve guest and team member issues exercising a complete and thorough understanding of policies and procedures that support compliance. You’ll maintain department performance standards and goals related to performance and quality service. You’ll work in a multi-media environment that’s challenging and fast paced, requiring you to prioritize work accordingly.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
Guest Relations: In this role, you will primarily assist guests via phone, with additional support provided through other channels such as chat and email, as business needs require.
Start Date: Monday, 9/21/2026
Training Schedule: 40 hours per week. You will train in the schedule you are offered.
Permanent schedule: 32 -40 hour flex (this means that your schedule can vary between the minimum of working 32 hours per week to the maximum of 40 hours per week. You will know your schedule up to 3 weeks in advance). When you work your Saturday and Sunday, you will be given variable days off to accommodate.
Permanent Schedule Shift (Post Training):
Monday - Friday 1:30pm - 10:00pm CST/11:30am - 8:00pm MST and every other weekend (both Saturday and Sunday)
Please note that daylight savings time occurs November 1st which will impact the MST schedule and move it back 1 hour later
About you:
Reside within the states of:
Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style, and deescalate as needed
Additional Home Based requirements:
You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
By submitting an application, you acknowledge that you can meet all the above listed requirements
Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_G | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_G
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [email protected]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
