Position Summary: Under the direction of the Chief of Staff, the Director of Emergency Services provides leadership, oversight, coordination, and administrative support for all emergency-related services in accordance with the state and local standards set out by the organization. As a member of the management team, the director of programs participates in strategic planning and budgeting initiatives in addition to problem solving. He/she works within the guidelines, policies, and mission of the organization and will be accountable and responsible for specific projects as assigned.
Supervisory Responsibilities
The Director of Emergency Services is supervised directly by the Chief of Staff. The Director directly supervises the highest level position within each assigned program.
The Director may also provide general oversight and guidance to other assigned program staff in coordination with agency leadership and organizational structure.
Essential Job Functions
- Oversees all aspects of programs within assigned areas
- Conducts operational reviews, facility walkthroughs, and program assessments to identify concerns, risks, service gaps, and opportunities for improvement
- Implements, manages, supervises and evaluates all program activities in accordance with National, State and Local Standards
- Ensures compliance with agency policies, funding requirements, confidentiality standards, and applicable federal, state, and local regulations
- Supervises management level staff directly and program level staff indirectly
- Ensures timely communication of significant incidents, operational concerns, and compliance risks to the Chief of Staff and executive leadership as appropriate
- Assists with resolving operational and personnel concerns while escalating significant matters appropriately
- Assists with emergency response coordination, crisis management, and continuity of operations during staffing shortages, emergencies, or critical incidents
- Oversees and assists HR with the recruitment and hiring of exempt and non-exempt positions
- Assists in the coaching and discipline of employees
- Supports staff development through coaching, leadership presence, communication, and operational consistency
- Makes recommendations for the merit and talent management process
- Assists in the implementation of company policies and procedures at the programmatic level
- Controls and manages data management software in assigned programs
- Compiles, maintains, and reports on the monthly, quarterly, and annual program statistics in conjunction with Program Managers
- Oversees preparation of reports, corrective actions, audits, and operational documentation as assigned
- Ensures accurate documentation, reporting, and record retention in accordance with agency, funding, and regulatory requirements
- Supports the Program Committee of the Board of Directors and other committees as assigned
- Participates in community forums and other partner agency meetings as deemed appropriate
- Coordinates with the Director of Operations regarding technology, maintenance, vehicles, team trainings, and implementation of operational procedures to support effective program operations.
- Assists in maintaining safe, secure, and trauma-informed environments for clients, staff, volunteers, and visitors
- Ensures compliance with agency policies, licensing requirements, grant obligations, confidentiality standards, and applicable federal, state, and local regulations
- Assists in coordinating emergency shelter/outreach operations and continuity planning during service disruptions or emergencies
- Reviews incident reports, safety concerns, and operational risks to identify trends and implement corrective actions where appropriate
- Collaborates with community partners, first responders, service providers, and local agencies to support coordinated emergency service delivery
- Monitors program outcomes and service effectiveness to support client stability and successful program engagement
- Provides leadership support and operational decision-making during after-hours incidents and emergency situations as needed
- Promotes a trauma-informed, client-centered approach in service delivery and staff interactions
- Expands partnerships within the community where appropriate
- Analyzes trends in the program, identifying issues and developing and recommending solutions to the Chief of Staff and CEO
- Develops, implements and evaluates recruitment strategies to expand program offerings and participation
- Participates in the budgeting process to ensure funds are spent timely and appropriately
- Guides the billing process to ensure funds are correctly drawn and allocated
- Provides insights and program information to the Grants Manager to assist with obtaining relevant grants
- Collaborates with the Fund Development team to coordinate fundraising activities, tabling events, and volunteer opportunities as needed
- Maintains work areas and buildings for all programs by collaborating with the Director of Operations
- Assists with monitoring inventory, purchasing coordination, facility needs, and operational supply management
Qualifications
· Bachelor’s Degree in Social Work or related field i.e. human services required, Master’s Degree strongly preferred
- Minimum of 5-10 years of leadership or supervisory experience in social services, nonprofit management, human services, or related field may be considered instead of degree
· Strong problem solving and group work leadership skills
· Ability to interact with people of all ages and cultural backgrounds
· Ability to work independently and as part of a team
- Proficiency in Microsoft Office and related data management systems preferred
· Effective oral and written communication skills
· Ability to work flexible hours and respond to after-hours calls
· Access to a vehicle and valid insurance required for local travel
- Experience working with individuals and families experiencing homelessness preferred
- Strong leadership, organizational, crisis management, communication, and problem-solving skills
- Experience with compliance monitoring, grant reporting, outreach coordination, and program management preferred
- Ability to exercise sound judgment, maintain professionalism, and respond effectively in crisis situations
- High integrity, discretion, and ability to appropriately manage confidential and sensitive information
Physical Requirements
In order to perform the essential functions of this position successfully, the employee may be required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or more. This position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and agency procedures. All functions must be able to be performed with or without reasonable accommodation.
Typical Working Conditions
This position operates primarily in an office type environment but may also work within our program locations.
Office: 50%
Community: 25%
Remote: 25%
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Education:
Experience:
- Managerial : 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Lorain, OH 44055 (Required)
Work Location: In person
