Summary:
The Medical Center Front Office position is responsible for providing exceptional service and administrative duties, in accordance with Company Standards. This role includes assisting in administrative tasks such as answering telephones, greeting patients, and updating and filing medical records.
Responsibilities:
- Provide exceptional customer service by greeting patients, visitors, and vendors in a courteous, professional, and welcoming manner.
- Answer incoming telephone calls, respond to inquiries, and schedule, confirm, or reschedule patient appointments efficiently.
- Maintain accurate patient records by updating, filing, and managing medical documentation in compliance with company policies and confidentiality standards.
- Assist with administrative functions, including processing referrals, verifying patient information, and coordinating communication between patients and clinical staff.
- Support daily office operations by managing front desk activities, handling patient check-in/check-out procedures, and ensuring a clean, organized, and professional reception area.
- Verify patient insurance information, collect required documentation, and ensure accurate registration and billing data is entered into the system.
- Coordinate patient flow by communicating appointment updates, directing patients appropriately, and assisting clinical staff with administrative support as needed.
- Ensure compliance with the company’s drug-free and tobacco/nicotine-free policy.
- All other duties as assigned.
Experience/Qualifications:
- Previous experience in a medical office or clinical setting is required.
- Bilingual in English and Creole (required) .
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced medical environment.
- Strong organizational skills and attention to detail.
- Knowledge of medical terminology and procedures.
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- High school diploma or equivalent required.
- Certification as a Medical Assistant or relevant medical certification preferred.
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Birthday Pay
- Paid Vacation and Personal Days
- Tuition Reimbursement and Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Access to our Family Outreach Center
- Excellent Career Growth Opportunities
- And much more
We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.
