At the bustling restaurant at Madbush Falls, Vermont’s bike & ski basecamp in the incredible Mad River Valley, we're hiring servers to help grow our talented team. . Our welcoming restaurant and bar is full every night, loved by locals and tourists alike. Our 24 room lodge, restaurant/bar bike & ski shop have received over 300 5-star reviews and acclaim from the Outside Magazine as the #3 travel destination in the world, New York Times, Boston Globe, USA Today top 10 roadside motels in the USA, the Wall St Journal, Seven Days, Adventure Cycling Magazine, Vogue Magazine, and more. Tip averages have been fantastic!
We are looking for servers who love Vermont outdoors and Vermont culture. If you’re a lover of hospitality and people in general and eager to share your excitement on Vermont food, beer and cocktails, this could be your dream job.
Our restaurant has over 100 seats between indoor/outdoor and dining on 2 levels, a brand new scoop shop, and built-in business from a 24-room hotel, a dozen glamping tents, a bike shop operated by the Outdoor Gear Exchange, and riverside Savu saunas. Pay including tip averages for servers have been very high ($35/hr-$70+/hr during private events).
If you’re the right fit for this server job, you already know what it entails. You will have more interaction with some guests than anybody else in their entire stay. Their memories of Madbush Falls and even Vermont in general will be formed by you!
Responsibilities:
- Help set and uphold service standards for all servers and runners on your shift with you.
- Greet guests in a friendly and welcoming manner, escort them to their tables, and provide menus.
- Offer recommendations on food and beverage options, taking into account guests’ preferences and dietary restrictions.
- Take accurate food and drink orders, using a POS system efficiently.
- Deliver food and beverages to guests promptly and accurately, ensuring quality and presentation meet established standards.
- Check on guests regularly to ensure satisfaction, address any concerns or requests promptly, and make suggestions for additional items.
- Upsell menu items and promote daily specials to increase sales.
- Collaborate with the kitchen and bar staff to ensure smooth and timely service.
- Process guest payments accurately, handling cash and credit transactions securely.
- Maintain a clean and organized work area, including tables, chairs, and surrounding sections.
- Set up tables and arrange seating areas to accommodate reservations and walk-in guests.
- Assist with the opening and closing duties, including restocking supplies and cleaning tasks.
- Adhere to all food safety and sanitation regulations.
- Stay updated on menu items, ingredients, and any changes in policies or procedures.
Requirements:
- Previous experience as a server in a high-volume restaurant or similar establishment.
- Excellent knowledge of food and beverage menus, including wine and cocktail offerings.
- Strong communication and interpersonal skills, with the ability to interact effectively with guests and team members.
- Exceptional customer service skills, with a friendly and outgoing personality.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and accuracy in order taking, delivering orders, and processing payments.
- Basic math skills for handling transactions and making change.
- Ability to stand and walk for extended periods and lift moderate weights.
- Availability to work evenings, weekends, and holidays as needed.
- Familiarity with POS systems and basic computer skills.
Pay: this is a tipped position that pays well over $30/hr
All positions come with at free shift meals, 50% employee food discount, free bike demos and employee gear discounts at Rider’s Outpost, and 50% off Savu saunas!
Madbush Falls provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Types: Full-time, Part-time
Pay: $35.00 - $70.00 per hour
Benefits:
- Employee discount
- Food provided
- Paid training
Work Location: In person
