Front Desk Patient Coordinator – Oral Surgery
Hourly Position with Opportunity for Full-Time Salaried Advancement
Rome Oral Surgery & Implant Center
Rome, Georgia
About Our Practice
Rome Oral Surgery & Implant Center is a locally owned oral and maxillofacial surgery practice serving Rome, Floyd County, and the surrounding Northwest Georgia community.
We are building a patient-centered practice based on compassion, clinical excellence, safety, integrity, teamwork, and exceptional service. We are looking for a motivated Front Desk Patient Coordinator who wants more than simply a receptionist position—we are looking for someone interested in learning, taking ownership of responsibilities, and potentially growing into a long-term career with our practice.
The selected candidate will initially join our team as an hourly employee. A team member who demonstrates excellent performance, reliability, professionalism, initiative, and leadership potential may have the opportunity to transition into a full-time salaried position with performance-based bonus opportunities as the practice grows.
Position Overview
The Front Desk Patient Coordinator plays an essential role in both the patient experience and the daily operations of our practice.
You will be one of the first people our patients and referring dental offices interact with. The ideal candidate should therefore be warm, compassionate, professional, organized, and comfortable communicating with patients both in person and over the telephone.
This position will initially focus on front-office operations, scheduling, patient communication, referral coordination, insurance verification, and financial coordination.
For a motivated candidate, we are also willing to provide training in dental insurance billing and revenue-cycle management, creating the potential for advancement into a Billing Coordinator or other administrative leadership position.
Primary Responsibilities
Responsibilities may include:
- Warmly greeting patients and families
- Checking patients in and out
- Answering incoming telephone calls promptly and professionally
- Scheduling consultations, surgical procedures, postoperative visits, and emergency appointments
- Maintaining an efficient and productive clinical schedule
- Confirming appointments and following up with patients
- Receiving and processing referrals from general dentists and specialists
- Communicating professionally with referring dental offices
- Obtaining referral forms, radiographs, medical records, and other necessary information
- Entering and maintaining accurate patient demographic and insurance information
- Verifying dental and medical insurance benefits when applicable
- Assisting with insurance preauthorizations and predeterminations
- Preparing treatment estimates
- Discussing financial policies and expected patient portions
- Collecting copays, deductibles, treatment deposits, and outstanding balances
- Maintaining accurate documentation of patient communications
- Scanning and organizing patient records and documents
- Protecting patient confidentiality and following HIPAA requirements
- Working closely with the surgeon, office manager, clinical assistants, and other administrative team members
- Helping maintain an organized, efficient, and welcoming office
- Participating in team meetings, training, and practice-improvement initiatives
Opportunity to Learn Dental Billing
For candidates interested in developing their administrative career, this position can provide exposure and training in the financial side of a specialty dental practice.
Depending upon performance and aptitude, responsibilities may gradually expand to include:
- Dental insurance claim submission
- Electronic claims management
- Insurance payment posting
- Patient payment posting
- Reviewing EOBs
- Following up on outstanding insurance claims
- Correcting rejected or denied claims
- Accounts receivable management
- Patient balance follow-up
- Coordination of benefits
- Insurance fee schedules
- PPO insurance processes
- Revenue-cycle management
- Reporting and monitoring outstanding AR
A team member who develops proficiency in these areas may have the opportunity to advance into a Billing Coordinator position.
Career Growth Opportunity
We want this position to provide a genuine pathway for professional advancement.
The successful candidate will begin as an hourly employee while learning our practice, systems, patients, and workflow.
Based on demonstrated performance and the evolving needs of the practice, there may be an opportunity to transition into a:
Full-Time Salaried Patient Coordinator / Billing Coordinator
with additional responsibilities and performance-based bonus opportunities.
Advancement would be based on factors such as reliability, attendance, professionalism, patient service, accuracy, productivity, teamwork, ability to work independently, insurance/billing competency, leadership, and contribution to the overall success of the practice.
Advancement is performance-based and is not guaranteed after a predetermined period of employment.
What We Are Looking For
Our ideal candidate is someone who:
- Genuinely enjoys helping patients
- Is warm, compassionate, and approachable
- Communicates professionally and confidently
- Provides excellent customer service
- Is dependable and punctual
- Is highly organized and detail-oriented
- Takes ownership of responsibilities
- Can multitask while maintaining accuracy
- Remains calm in a busy clinical environment
- Is comfortable discussing treatment costs and collecting payments
- Works well as part of a team
- Takes initiative rather than waiting to be told what to do
- Accepts feedback professionally
- Wants to learn new skills
- Is comfortable with computers and technology
- Is interested in developing a long-term career in dental practice administration
- Takes pride in helping a small, locally owned practice grow
Qualifications
Required
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong written communication skills
- Professional telephone etiquette
- Strong organizational skills
- Basic computer proficiency
- Attention to detail
- Dependable attendance and punctuality
- Ability to maintain confidentiality and comply with HIPAA requirements
Preferred
- Previous dental or medical front-office experience
- Dental insurance verification experience
- Dental billing or claims experience
- Experience discussing treatment estimates and patient financial responsibility
- Experience scheduling dental or surgical procedures
- Knowledge of dental terminology
- Familiarity with CDT codes
- Experience with dental practice-management software
- Experience in oral surgery or another dental specialty
Previous oral surgery experience is preferred but not required.
We are willing to train an exceptional candidate who has the right personality, work ethic, professionalism, attention to detail, and willingness to learn.
What We Value
Compassionate Patient Care
Every patient should feel respected, heard, and cared for.
Excellence
We take pride in doing things correctly and continuously improving.
Patient Safety
Quality and safety always come before convenience.
Integrity
We are honest and accountable in our interactions with patients, coworkers, and referring offices.
Teamwork
Excellent patient care requires an excellent team.
Reliability
Patients and coworkers need to know they can depend on us.
Communication
We communicate clearly, professionally, and respectfully.
Ownership Mentality
We value team members who identify problems, propose solutions, and take pride in the success of the entire practice.
Growth
We want employees who are interested in learning and developing new skills as the practice grows.
Compensation and Advancement
Initial position: Hourly employee
- Competitive hourly compensation based on experience
- On-the-job training
- Opportunity to learn specialty dental administration
- Opportunity to learn dental insurance and billing
- Potential performance-based bonuses as applicable
- Potential advancement based on performance and practice needs
Future advancement opportunity:
For an exceptional employee who demonstrates strong performance and takes on greater responsibility, there may be an opportunity to transition to a:
Full-Time Salaried Position + Performance-Based Bonus
Potential future responsibilities may include billing coordination, insurance management, accounts receivable, treatment coordination, referral management, administrative leadership, or other practice-management functions.
Schedule
This position is expected to work primarily during regular weekday office hours. Exact hours may vary depending on the surgical schedule and needs of the practice.
Reliability and flexibility are important because our schedule is centered around providing excellent patient care.
Why Join Rome Oral Surgery & Implant Center?
This is an opportunity to join a locally owned specialty practice during an important period of growth.
We are looking for someone who wants to grow with the practice, rather than simply fill a front-desk position.
The right person can begin by mastering patient coordination and front-office operations and gradually develop expertise in:
Front Desk → Insurance → Billing → Revenue Cycle → Practice Administration
As the practice grows, we want excellent employees to have opportunities to grow professionally with it.
We believe that taking excellent care of our team helps our team take excellent care of our patients.
How to Apply
Please submit your resume along with a brief response addressing:
- Why are you interested in joining an oral surgery practice?
- What does excellent patient service mean to you?
- What previous dental, medical, insurance, or billing experience do you have?
- Are you interested in learning dental insurance billing and revenue-cycle management?
- Are you interested in potentially growing into a full-time salaried position with increased responsibility?
Qualified candidates will be contacted for an interview.
Rome Oral Surgery & Implant Center
21 John Maddox Drive
Rome, GA 30165
[email protected]
Pay: $18.00 - $24.00 per hour
Work Location: In person
