Shift Lead, Paradise Valley (Opening Fall 2026)
On-site · Paradise Valley, Arizona, United States
Reports to: General Manager
Classification: Full-time, Hourly, Non-Exempt
Pay Rate: $19.00/hour + tips
Positions to fill: 2
About the Role
Step Into Leadership From Day One
We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.
As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.
We're looking for two people to fill the following schedules:
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AM Lead: Tuesday – Saturday
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PM Lead: Sunday – Thursday
Responsibilities
Pre-Opening
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Participate in onboarding and training prior to opening
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Learn company service standards, operating procedures, and product knowledge at a leadership level
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Assist with café setup, merchandising, and operational readiness
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Help facilitate team training and support Barista onboarding alongside the General Manager
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Support grand opening events and launch activities
Shift Leadership & Operations
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Open or close the location according to established procedures — you own the shift, start to finish
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Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
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Monitor floor coverage and adjust team positioning in real time based on traffic
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Complete shift reports and communicate key updates to the General Manager daily
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Flag any team performance concerns, guest feedback, or operational issues promptly
Guest Experience & Hospitality
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Model the exceptional, attentive guest experience expected of every team member
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Serve as the primary point of contact for guests when the General Manager is not present
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Handle escalations, complaints, and special requests with confidence and good judgment
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Build relationships with regulars and help create a sense of community
Beverage & Product
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Prepare and serve all menu items to company standards with consistency and care
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Maintain strong product knowledge and confidently educate guests and team members
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Uphold quality, presentation, and food safety standards across every shift
Operations & Standards
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Receive and verify product deliveries from our Phoenix production warehouse
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Operate the POS system accurately and oversee cash handling procedures
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Maintain cleanliness, organization, and visual standards throughout the café
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Follow and enforce opening, closing, and daily operational procedures
Requirements
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Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred
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A natural leader who steps up without being asked and stays calm under pressure
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Genuine passion for hospitality and elevating the guest experience
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Strong communication skills — with guests and with your team
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Comfortable handling cash, operating POS, and managing product receiving
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Reliable, punctual, and accountable
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Ability to stand for extended periods and lift up to 30 pounds
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Full-time availability for assigned schedule (AM: Tue–Sat or PM: Sun–Thurs), including early mornings, weekends, and holidays
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Must be at least 18 years old
Benefits
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Competitive hourly pay plus tips
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Health, dental, and vision insurance (eligible employees)
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Employee product discounts
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Paid pre-opening training and development
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Opportunity to step into a leadership role at a growing company from day one
