About the Job
We are seeking a highly motivated IT professional with a strong background in infrastructure, security, and continuous improvement to join our Technology team. This role is responsible for managing and maintaining the organization's technology infrastructure, providing advanced technical support, and actively participating in projects that enhance the stability, security, and growth of the business.
What You'll Do
- Manage and maintain the company's technology infrastructure, including networks, physical and virtual servers, connectivity, backups, and cloud services.
- Manage Microsoft 365, Active Directory, user access, and collaboration platforms such as Exchange Online, Teams, and SharePoint to support a secure and efficient IT environment.
- Monitor infrastructure health, system performance, and service availability to proactively identify and resolve issues.
- Provide advanced technical support for infrastructure, network, system, application, and endpoint-related issues.
- Participate in technology projects, including system implementations, infrastructure upgrades, migrations, and deployment of new solutions.
- Collaborate with internal teams and external vendors on initiatives involving SAP S/4HANA and other critical business applications.
- Identify opportunities to improve infrastructure, performance, security, and operational efficiency.
- Assist with patch management, system updates, and vulnerability remediation efforts across the IT environment.
- Maintain technical documentation, system diagrams, procedures, and reports related to IT operations and projects.
What We're Looking For
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum of five (5) years of experience in network and infrastructure administration.
- Exceptional written and verbal communication skills in both English and Spanish.
Technical Qualifications
- Experience managing and supporting enterprise networking environments, including wired and wireless infrastructure.
- Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and user access management.
- Experience managing physical and virtual server environments, including virtualization platforms such as VMware or Hyper-V.
- Knowledge of backup, disaster recovery, and business continuity practices.
- Strong troubleshooting and root cause analysis skills within enterprise IT environments.
- Working knowledge of computer hardware, operating systems, and business technology platforms.
- Experience participating in technology implementations, upgrades, and infrastructure projects.
- Experience with or exposure to SAP S/4HANA environments and supporting infrastructure is highly desirable.
Competencies
- Strong analytical and problem-solving skills.
- Excellent organizational skills with strong attention to detail.
- Ability to work independently while effectively managing multiple priorities.
- Customer-focused mindset with a commitment to delivering high-quality internal support.
- Adaptability, flexibility, and the ability to perform under pressure.
- High level of integrity, accountability, and professionalism.
- Strong interpersonal, communication, and teamwork skills.
Isla Lab Products, LLC is an equal employment opportunity (EEO/Affirmative Action) employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other category protected by law. A letter is attached for your reference.
Pay: From $40,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
Work Location: In person
