JOB
Alamance County Public Libraries (ACPL) is seeking a children’s Circulation Assistant.
Within this position the Circulation Assistant will be expected to provide excellent customer service, interacting directly with library patrons at the Checkout and Children’s Desk. Performs a variety of clerical tasks dealing primarily with the circulation of materials. Must be able to perform physically demanding duties related to checking in, checking out and shelving materials in a busy environment.
This is a part-time – non-benefited role, 13 hour per week position including at least two evenings per week and two weekends per month.
Best candidates will possess a strong commitment to provide excellent customer service including the ability to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members. Having a willingness to learn library trends, local community happenings, literature and popular reading trends in necessary.
EXAMPLE OF DUTIES
- Promote ACPL’s values and mission.
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Follow and enforce established library policies and procedures.
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Work all public service desks at May Memorial Public Library and other branches as needed.
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Assist with the maintenance of library collections.
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Assist patrons through reference interactions, reader advisory inquires and in the use of technology and online resources.
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Increase skills and knowledge through professional reading, workshops and webinars.
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Make new library cards for patrons.
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Help patrons locate items (in our library or at a branch)
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Check materials in and out on patron accounts, empty book returns.
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Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
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Shelve library materials.
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Receive payments for fines and fees.
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Assist patrons with the Self-Check-out.
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Answer phones and route calls to appropriate staff.
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Call and write up holds, pull messages.
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Take responsibility for the appearance of the library, including the condition of shelves and displays.
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Other duties as assigned.
SUPPLEMENTAL INFORMATION
- Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
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Excellent oral and written communication skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Proficiency with Microsoft Office, email, internet searching, and social media platforms.
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Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
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Creativity in program planning, display design, and patron engagement.
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Strong problem-solving skills, sound judgment, and accountability.
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Ability to work independently and collaboratively within a team environment.
Physical Requirements
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Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
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Ability to push/pull loaded book carts and access materials on high and low shelves.
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Ability to effectively communicate with patrons and staff in a busy environment
Key Professional Attributes
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Reliability and consistent follow-through
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Ethical conduct and confidentiality
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Strong time management and organizational skills
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Adaptability and willingness to learn
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Commitment to creating a safe and welcoming library environment
