Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor in opening a brand new Hyatt Centric Hotel in downtown ST louis , where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of service. Your proactive attitude and hospitality expertise will contribute to the smooth functioning of our hotel, providing a welcoming environment for all guests during the overnight hours. This position offers an exciting opportunity for those passionate about hospitality management and guest satisfaction to shine in a lively, fast-paced setting.
Duties
- Conduct nightly audits of all hotel transactions using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and completeness.
- Reconcile daily financial reports, including room charges, payments, and adjustments, maintaining precise records for management review.
- Handle guest check-ins and check-outs with professionalism via multi-line phone systems and front desk procedures, providing friendly and efficient service.
- Respond promptly to guest inquiries, requests, and complaints through phone communication and in-person interactions, demonstrating excellent customer service problem-solving skills.
- Prepare detailed shift reports outlining financial activities, incidents, and operational issues encountered during the night shift.
- Collaborate with housekeeping, maintenance, and security teams to address guest needs and safety concerns, as well as resolve any overnight issues efficiently.
Requirements
- Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles.
- Familiarity with property management systems (PMS), especially OPERA or equivalent platforms.
- Strong customer service skills with a focus on guest relations and problem-solving capabilities.
- Knowledge of hotel emergency procedures and safety protocols to respond effectively during incidents.
- Excellent phone etiquette and experience managing multi-line phone systems in a hospitality environment.
- Ability to work independently during overnight hours while maintaining high energy levels and attention to detail.
Embark on a rewarding career with Hyatt Centric Hotel Down Town ST. Louis, where your enthusiasm for hospitality makes a difference! We’re committed to fostering an inclusive environment that values energetic team players dedicated to delivering outstanding guest experiences around the clock. Come be a part of a brand new beginning with Hyatt Centric.
Pay: From $21.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
