Schedule/Hours: Monday - Friday 8am - 4pm (37.5 hours per week)
This position is responsible for:
Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.
Key Responsibilities:
- Answers the telephone and transfers calls to the appropriate destination; responds to callers’ questions and provides accurate information.
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Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
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Receives, greets, and announces visitors in a courteous and tactful manner; helps callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
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Receives, responds to, and assists people requesting social service assistance.
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Notifies proper individuals when visitors or clients have arrived.
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Manage office supplies inventory, order supplies, and ensure the office environment is organized and welcoming.
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Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date; proofreads telephone lists for mistakes before list is printed.
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Receives and prepares receipts for donations, packages, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.
Other Responsibilities:
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Types various routine documents such as bulletins, announcements, cards, etc.
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Proof-reads correspondence for errors and proper grammar.
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Tracks, Compiles and Reports all Corps Stats using Corps Management System and Turbo Stats.
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Assist in counting Kettles to ensure accurate counts, deposit and maintain Red Kettle Worker for payroll purposes as needed
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May perform routine clerical work as needed.
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Maintains the neatness and attractiveness of the reception area.
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Performs other related work as required.
Physical Requirements and Working Conditions:
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Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
- Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
- Work is normally performed in office settings, FTS apartment units, and within the grounds of the 1701 S Tuttle Ave property. There are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Employee Benefits:
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Paid Time Off
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Retirement Savings Plan Available
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Supplemental Insurance Available
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Voluntary Life Insurance and more!
EDUCATION AND EXPERIENCE:
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High school diploma or G.E.D. required, AND
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two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, OR
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any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.
Equal Opportunity Employer: Veterans | Disabled
