Candelwood Suites by ihg located at 418 potland road San Antonio, TX is seeking to hire a professional, experienced, team player,Ass General Manager to join our growing company.
The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, developing employees, and executing on brand standards, while maintaining the integrity of the hotel.
Education & Experience:* Bachelor’s degree or higher education qualification equivalent in Hotel Administration, Business Administration. Three to five years prior hotel management experience, or equivalent combination of education and experience.
Physical Requirements:* Long hours sometimes required. * Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move object.
Mental Requirements:* Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must work well in stressful, high-pressure situations. * Must maintain composure and objectivity under pressure. * Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. * Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests. * Must be able to work with and understand financial information and data and basic arithmetic functions.
JOB SUMMARY
QUALIFICATION STANDARDS
Essential:* Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner. * Ensure staffing levels are appropriate for business levels and assist with covering shifts as needed to control costs and alleviate overtime. * Maintain high standards of personal appearance and grooming, which include compliance with IHG Employee Handbook and wearing a name tag when working. * Comply and ensure adherence to IHG Hotels standards and regulations to encourage safe and efficient hotel operations. * Maintain a warm and friendly demeanor at all times. * Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, and meeting with on-site contacts on a daily, weekly and monthly basis. * Twice daily walk through of the hotel will need to be conducted to ensure guest satisfaction through maintenance and housekeeping * Meet all financial review dates and corporate-directed programs in a timely fashion. * Ensure that the hotel maintains budgeted productivity levels and adjust these levels as needed to maintain guest needs as well as cost control. * Develop managers for future advancement through mentorship and all Brand appropriate training programs. * Adhere to all IHG Hotels policies and procedures and ensure compliance with the hotel staff. * Assist with annual budgeting process, as required. * Ensure that required training is taking place, both for the General Manager, as well as hotel associates through Brand appropriate training programs. * Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation. * Inspect rooms regularly with the Housekeeping Manager and Maintenance Manager to ensure standards and met in cleanliness and maintenance. * Ensure invoices are coded accurately and sent to the corporate office, minimally weekly, to ensure timely payment to hotel vendors. * Ensure that all appropriate information for financial documents is received each month, by the corporate office in compliance with the monthly accounting calendar. * Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. * Prepare and conduct all interviews and follow hiring procedures according to IHG Hotels SOP. * Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended. * Motivate, coach, counsel and discipline all management personnel according to IHG Hotels SOP. * Ensure that all employees receive fair and equitable treatment according to IHG Hotel SOP. * Participate in required M.O.D. coverage as scheduled. * Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. * Be in the public areas during peak times, greeting guests and offering assistance as needed. * Maintain procedures for handling of the hotel safe, specifically with regard to security. * Conduct daily guest ledger audit to ensure IHG compliance and take an active role in the hotel credit and collection policies.
- Complete required corporate training modules, and become certified to train those, as required. * Ensure that all scheduled meetings take place on the property. * Perform any other duties as requested by the Regional Director of Operations/COO/CEO.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
