Administrative Director
Lake Merwin Campers Hideaway
Amboy, WA
Full-Time | Exempt Management Position | $45,000–$55,000 per year
About Lake Merwin Campers Hideaway
Lake Merwin Campers Hideaway is a large, private, member-owned recreational camping community located near Lake Merwin in Amboy, Washington. LMCH includes approximately 1,500 campsites and provides year-round administrative, recreational, maintenance, security, sales, and member services.
We are seeking an experienced and adaptable Administrative Director to lead our office operations, support our long-tenured staff, and help guide LMCH through a major transition from primarily paper-based processes to a modern digital management system and member app.
Position Summary
The Administrative Director is a key member of the LMCH management team and works closely with the General Manager, Assistant General Manager, Sales Manager, and Bookkeeper.
This is not a position for someone who believes they already have every answer on day one.
Our current office staff members have worked at LMCH for many years, some for decades, and possess extensive knowledge of our membership, procedures, systems, history, and day-to-day operations. They will play a major role in training the new Administrative Director on LMCH procedures and campground operations.
The successful candidate must be willing to listen, learn, ask questions, and respect the experience of the employees who already understand how LMCH operates. Once they have developed that understanding, they will be expected to work collaboratively with staff to simplify processes, reduce unnecessary workload, improve accuracy, and make office operations more efficient.
This is a hands-on leadership position requiring both humility and initiative. The right candidate will not come in looking to replace everything that exists. They will take the time to understand what works, identify what does not, and help the team build better systems together.
Digital Transition and Process Improvement
LMCH is preparing to implement a new campground management system and member app beginning this fall. This transition will move many of our current processes from paper-based systems into a comprehensive digital platform.
The Administrative Director will be directly involved in this transition and will help:
- Learn and understand current office procedures before changing them.
- Assist with the implementation of the new management software and member app.
- Work with existing staff to translate current processes into effective digital workflows.
- Help organize and transfer records, forms, procedures, and administrative information.
- Support staff training and adoption of the new system.
- Identify opportunities to reduce duplicate work, unnecessary paperwork, and manual processing.
- Create clear written procedures, training materials, and reference guides.
- Help ensure that important historical knowledge is preserved during the transition.
- Troubleshoot implementation challenges and communicate concerns to management and the software provider.
- Balance modernization with the practical needs of staff and members.
Prior experience implementing new software, digitizing records, improving workflows, or helping an organization move away from paper-based processes is strongly preferred.
Essential Duties and Responsibilities
- Manage the daily operations of the LMCH office.
- Supervise, schedule, support, coach, and evaluate office personnel.
- Learn all major office functions and maintain the ability to assist with them when needed.
- Build productive working relationships with experienced office employees.
- Seek staff input before making significant changes to established procedures.
- Identify ways to simplify employee workloads without sacrificing accuracy or member service.
- Ensure accurate processing of member transactions, records, forms, and correspondence.
- Coordinate administrative workflows involving member accounts and documentation.
- Work with the Bookkeeper to resolve payment, account, and reconciliation concerns.
- Maintain organized, accurate, and confidential employee, member, and business records.
- Develop and document office procedures, workflows, and training materials.
- Ensure appropriate office staffing and coverage during peak periods and employee absences.
- Monitor office accuracy, productivity, customer service, and policy compliance.
- Address employee performance concerns through coaching and documentation.
- Provide supervisory oversight to the Pool Coordinator and Pool Staff.
- Support Board meetings, membership meetings, elections, notices, and governance-related administrative functions as directed by management.
- Prepare professional reports, correspondence, meeting materials, and internal documents.
- Identify administrative risks, recurring errors, and opportunities for improvement.
- Maintain confidentiality and exercise discretion when handling sensitive information.
- Perform other duties as assigned by LMCH management.
What We Are Looking For
We are looking for someone who:
- Understands that leadership begins with listening.
- Is comfortable learning from employees who may know more about existing operations than they do.
- Respects institutional knowledge and long-term employee experience.
- Asks thoughtful questions before making changes.
- Can distinguish between a process that is outdated and one that exists for a valid reason.
- Looks for ways to make employees’ jobs easier, clearer, and more efficient.
- Can introduce change without dismissing or alienating the people who currently perform the work.
- Is patient during training and implementation.
- Can lead a major technology transition while maintaining daily operations.
- Is willing to perform hands-on office work when coverage or workload requires it.
- Accepts feedback and does not need to be the smartest person in every room.
- Can earn trust through consistency, follow-through, professionalism, and respect.
Qualifications
- Previous office management, administrative management, operations management, or comparable leadership experience.
- Demonstrated experience supervising, training, and supporting employees.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and administrative accuracy.
- Ability to manage multiple deadlines, interruptions, and competing priorities.
- Experience handling confidential employee, financial, or customer information.
- Strong computer skills and the ability to learn new software systems.
- Experience with records management, payment processing, account administration, or customer service.
- Ability to create clear procedures, instructions, workflows, and training materials.
- Professional judgment and the ability to remain calm during difficult interactions.
- Demonstrated ability to manage organizational change collaboratively.
Experience with software implementation, digital conversion, data migration, process improvement, nonprofit organizations, membership associations, campgrounds, resorts, property management, or Board-governed organizations is preferred.
Schedule
This is a full-time, exempt management position.
LMCH operates year-round, with significantly increased activity during the spring and summer camping season. Some evening, weekend, holiday, or meeting availability may be required.
Compensation and Benefits
Salary: $45,000–$55,000 per year
Starting salary will be based on experience, qualifications, and demonstrated ability to perform the responsibilities of the position.
LMCH offers a substantial benefits and paid-leave package for eligible full-time employees, including:
Health and Retirement Benefits
- Employer-sponsored medical insurance
- Retirement benefits
- Additional employer-sponsored benefits available under the applicable plans
- Benefits eligibility following completion of the applicable introductory or waiting period
Generous Paid Sick Leave
- 56 hours of paid sick leave credited upon hire
- Sick leave becomes available for use after 90 days of employment
- 65 hours of paid sick leave credited each year thereafter
- Unused sick leave may accumulate up to 360 hours
- Employees may be compensated for unused sick leave exceeding 240 hours upon separation, where applicable
Seven Floating Holidays Each Year
Full-time employees receive seven paid floating holidays annually, providing flexibility to take paid time away for holidays, personal commitments, family events, or other approved purposes.
Floating holidays are credited annually and are separate from vacation and sick leave.
Paid Vacation
Paid vacation increases with length of service:
- 40 hours after completing one year
- 80 hours after completing two years
- 120 hours after completing seven years
- 160 hours after completing 15 years
- 200 hours after completing 20 years
Employees may carry over up to 80 hours of unused vacation with approval. Accrued, unused vacation is paid out upon separation from employment.
More Than Five Weeks of Paid Leave
After two years of employment, the regular annual paid-leave package may include:
- 80 hours of vacation
- 65 hours of sick leave
- 56 hours through seven floating holidays
That equals 201 hours of paid leave annually, or more than five standard workweeks, before including bereavement leave or jury-duty benefits.
Paid Bereavement Leave
Eligible full-time employees may receive up to three paid workdays following the death of an immediate family member.
Bereavement leave is paid separately and does not reduce the employee’s vacation, sick-leave, or floating-holiday balances.
Paid Jury Duty Leave
Employees required to serve on jury duty receive time away without loss of regular pay or accrued benefits, subject to LMCH policy.
Additional Advantages
- Full-time, year-round employment
- Exempt management position
- Professional leadership opportunity with meaningful influence over organizational modernization
- Direct involvement in implementing a new digital campground-management system and member app
- Opportunity to improve established processes while working with an experienced, long-tenured team
- Unique work environment in a private recreational community near Lake Merwin
Benefits are subject to eligibility requirements, applicable waiting periods, plan documents, and LMCH policies.
Work Location
In person
Lake Merwin Campers Hideaway
24706 NE Columbia Tie Road
Amboy, WA 98601
Equal Employment Opportunity
Lake Merwin Campers Hideaway is an equal opportunity employer. Employment decisions are based on qualifications, experience, organizational needs, and the applicant’s ability to perform the essential functions of the position.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Family leave
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Office management: 2 years (Required)
- Microsoft Office: 2 years (Required)
- Customer relationship management: 2 years (Preferred)
- Project management: 1 year (Preferred)
Work Location: In person
