Job Overview
We are seeking a dynamic and proactive IT Support Technician to join our technology team! In this role, you will be the frontline hero for resolving technical issues, supporting our IT infrastructure, and ensuring seamless operation across all systems. Your enthusiasm for troubleshooting, customer service excellence, and technical expertise will drive productivity and user satisfaction. This is an exciting opportunity to make a tangible impact by maintaining and enhancing our organization's technology environment while fostering a positive experience for all users.
Responsibilities
- Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly.
- Manage help desk tickets efficiently using help desk systems, ensuring timely updates and resolution documentation.
- Support computer networking tasks including LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), and firewall configurations.
- Assist with desktop support activities such as hardware troubleshooting, software installation, operating system support (Windows, Linux), and computer management.
- Maintain Active Directory accounts, manage user permissions via GPO (Group Policy Objects), and oversee Active Directory management tasks.
- Troubleshoot network connectivity problems, including issues related to TCP/IP configurations, network switches, routers, and wireless access points.
- Support IT infrastructure components such as servers (Windows Server, Microsoft Windows Server), mobile devices, printers, and other peripherals.
- Collaborate with team members to analyze system performance issues and implement solutions that improve overall stability and security.
- Ensure customer support tickets are accurately logged, prioritized, and resolved while providing excellent customer service throughout the process.
- Assist in equipment setup, upgrades, maintenance, and troubleshooting of hardware components including desktops, laptops, and mobile devices.
Qualifications
- Proven experience in IT support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.
- Proficiency in Microsoft Office suite applications and familiarity with help desk systems for ticket management.
- Solid knowledge of operating systems such as Windows (including Windows Server) and Linux environments.
- Experience with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting tools.
- Ability to manage Active Directory accounts effectively along with GPO configuration.
- Strong analysis skills to diagnose complex technical issues quickly and accurately.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Knowledge of security protocols such as firewall management and VPN setup to ensure safe network operations.
- Familiarity with IT infrastructure components like routers, switches, DNS servers, and TCP/IP configurations is preferred.
- A proactive attitude combined with the ability to prioritize multiple tasks in a fast-paced environment will ensure success in this role.
Join us as an IT Support Technician where your expertise fuels operational excellence! Your dedication to problem-solving combined with outstanding customer service will help create a smooth technological experience for everyone in our organization. We’re committed to supporting your growth as you contribute to maintaining a resilient IT environment that empowers our team every day!
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Work Location: Hybrid remote in Towson, MD 21286
