DISTRICT DIRECTOR WEST COAST
The District Director (DD) West Coast Location ( territory includes LA, San Franciso, San Diego and Las Vegas) is responsible for keeping the Head of Retail Up to date on all Retail field aspects and needs within their team and their stores, as well as those that report directly to them and achieving strategic goals across their group & their stores by maximizing sales and profits, staffing and training, ensuring financial integrity, inventory control, customer service, and marketing initiatives together with driving SOP compliance. The DD is responsible for the career and professional development of their direct reports and store personnel.
What You'll Do:
- Proactively lead in all areas of Field leadership and management, keeping close communication flows from the Head of Retail to their teams and from their teams to the Head of Retail and relevant home office partners.
- Conducts regular store visits to ensure effective execution of retail strategic plans, high standards of store operation, employee relations, compliance with company policies and directives, and maximization of sales and profits.
- This position is responsible for the direct supervision of all DM’s, Area Managers, and Store Managers within the district and is responsible for staffing the stores by recruiting and hiring high-performing teams.
- Proactively communicates expectations and monitors their Areas & Store performance weekly through multiple reporting systems. Communicates, takes actions, and sets travel plans based on the needs of business situations.
- Leverages sales trends, traffic, Employee Productivity reporting, and budgets/forecasts to ensure store schedules are effectively written, focusing on delivering Sales Per-hour targets.
- Ensures store openings and closures are executed effectively and are completed on time by managing staffing and executing all other operational items.
- Develop and recruit a high-performing management team, setting objectives and performance managing to deliver excellence.
- Aware of the local market and Brand marketing activities to share with home office partners weekly
- Awareness of current operational, market conditions, and consumer needs.
- Key Performance Indicators:
- - Revenue Performance against Plan, Key KPI’s measures as set by the Head of Retail
- - Districts/Area Customer Service Scores – Scores from consumers who have shopped in our stores.
- - Employee Engagement – Ensuring our workforce is productive and satisfied, measured through EPR, employee surveys, turnover reports, and succession planning.
- - Cost Control – Keeping expenses in line through management of wages (SPH), travel expenses, and store controllable expenses.
- - Asset Protection – Stock Accuracy, Shrink
What You'll Bring:
- Skills Knowledge and Experience:
- Essential Knowledge:
- - A high school degree or college degree is preferred.
- - Retail experience required preferably in footwear and/or fashion apparel.
- - Prior Experience as a District Director/ District Manager
- Successful Experience:
- - Managed 3 or more multi-unit District/Area Managers
- - Managed multiple-retail stores
- - Managed people from a remote location
- Disciplines and Field:
- - Retail, Hospitality, Leadership
- Additional information:
- Competencies:
- - Relationships: Ability to build relationships with store staff and home office to deliver a superior customer experience to drive sales and profitability. The ability to have a hands-on approach with their teams.
- - Values People: Genuinely engage with others and form positive connections.
- - Customer Focus: Exceed customer expectations.
- - Drive for Results: Ability to deliver desired results.
- - Teamwork: Desire to work cooperatively with others
- - Interpersonal Skills: Ability to consider, respond, and interact appropriately in all situations presented.
- - Change Management: Demonstrate the capability to change course when desired results are not being met
- - Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires
- - Proficient in MS Office, able to interpret and act based on reports.
- - Strong ability to identify, recruit, and retain talent.
- Interfaces with internal business partners: Head of Retail, DSM, ASM, Store Manager Home Office (Merchandising, Finance, Marketing, Operations, Construction, Real Estate, HR) and customers.
- Outlet experience preferred.
Disclaimer:
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks. This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.
Actual compensation within a pay range will be based on factors including but not limited to a candidate’s relevant experience, qualifications, performance, Clarks’ business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future.
