This individual should be responsible, goal-oriented, have good communication skills and be devoted to always guaranteeing the D&D promise of 100% customer satisfaction.
Job Requirements and Responsibilities:
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Provide excellent customer service
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Meet sales goals
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Demonstrate sales leadership for staff by playing an active role on the selling floor, team selling and coaching in the moment
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Continuously motivate sales staff to meet sales and productivity goals
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Demonstrate and in-depth knowledge of the merchandise, and develop product knowledge among selling staff
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Collaborate with Store Manager to identify marketing opportunities and events to support sales
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Resolve all customer complaints quickly and effectively
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Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
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Identify and communicate all store, staff and product and inventory concerns to Store Manager in a timely manner
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Keep sales floor and merchandise neat, organized and stocked
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Keep stockroom and inventory maintained and organized
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Properly complete transfers, check-in orders, and follow all protocols and procedures
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Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel
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Ability to meet all customer needs and guarantee customer satisfaction
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Complete all required training programs
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Ability to understand and adhere to all company policies and standards
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Ability to take on Store Manager’s role when Store Manager is out
The ideal candidate:
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Team-oriented
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Dependable
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Driven to meet sales goals
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Proven experience in retail and management experience preferred
