We are an established hospitality group seeking a highly experienced Director of Operations to oversee and support the day-to-day operations of a high-volume, hospitality-driven restaurant concept. This is a leadership role for a seasoned operator who thrives in fast-paced environments, leads with accountability, and understands what it takes to build high-performing teams and exceptional guest experiences.
The ideal candidate is proactive, highly organized, solutions-oriented, and deeply knowledgeable in all facets of restaurant operations. This is not a role for someone who simply maintains operations, we are looking for someone who identifies opportunities, creates systems, develops leaders, and drives continuous improvement across the organization.
Key Responsibilities
- Partner closely with executive leadership to execute company vision and operational initiatives.
- Oversee daily operations across multiple restaurant concepts, ensuring consistency in service, quality, and execution.
- Mentor and develop General Managers and management teams through coaching, accountability, and leadership development.
- Build, implement, and maintain operational systems, SOPs, and best practices.
- Analyze financial performance including labor, food cost, inventory, sales trends, and profitability.
- Ensure operational excellence across front and back of house.
- Lead staffing strategies, recruiting, onboarding, and management development.
- Conduct regular restaurant visits, operational audits, and performance evaluations.
- Collaborate with culinary, beverage, marketing, and executive teams to successfully execute new initiatives, menu launches, and events.
- Identify operational inefficiencies and proactively implement solutions.
- Foster a culture built on professionalism, accountability, hospitality, and continuous improvement.
- Ensure compliance with all health, safety, labor, and company standards.
Qualifications
- 3+ years of restaurant operations experience, including senior leadership responsibilities.
- Proven success overseeing high-volume, full-service restaurant operations.
- Strong understanding of restaurant financials, P&Ls, labor management, food cost, inventory, forecasting, and budgeting.
- Exceptional leadership, coaching, and team development skills.
- Experience creating operational systems, SOPs, and scalable processes.
- Highly organized with outstanding attention to detail.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Comfortable working evenings, weekends, and holidays as business needs require.
- Ability to travel between locations as needed.
- Proficient with restaurant technology platforms, POS systems, scheduling software, and Microsoft Office/Google Workspace.
Who You Are
- A hands-on leader who isn't afraid to step into the operation.
- Calm under pressure and thrives in fast-paced environments.
- Leads by example and earns the respect of every level of the organization.
- Holds yourself and others accountable with professionalism and integrity.
- Naturally organized with excellent follow-through.
- Passionate about hospitality, guest experience, and building strong teams.
- Constantly looking for ways to improve systems, efficiency, and profitability.
- Comfortable balancing strategic planning with day-to-day operational execution.
What We Offer
- Competitive salary based on experience
- Performance-based bonus opportunities
- Health benefits
- Paid time off
- Dining privileges
- Opportunities for long-term growth within a growing hospitality group
If you are an experienced hospitality leader who is passionate about operational excellence, leadership development, and creating exceptional guest experiences, we encourage you to apply. We are looking for someone who is ready to make a meaningful impact and grow alongside an ambitious hospitality organization.
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
