Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.
Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.
Position responsibilities:
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Coordinate the Tech Flex training program for customers, including scheduling classes, managing rosters, tracking participant progress, and supporting customer enrollment.
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Promote training programs to customers by communicating schedules, program details, and enrollment opportunities, helping customers identify development paths for their HVAC technicians.
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Plan and coordinate customer events, customer trips, and dealer meetings, including logistics, communications, materials preparation, and onsite support.
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Provide minimal administrative and branch support, such as ordering supplies, directing associate questions to the right resources, and supporting the branch manager as needed.
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Prepare and distribute training schedules, Tech Flex marketing material, and digital content to customers and instructors.
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Maintain accurate data entry in training systems, LMS, spreadsheets, and tracking tools to ensure current and complete training records.
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Prepare routine and ad-hoc reports for management on program participation, progress, completions, feedback, and upcoming classes.
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Draft written and electronic correspondence regarding training schedules, class reminders, program updates, and customer communications.
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Coordinate training-related activities as directed by the Director of Sales.
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Provide cross-functional support to departments such as Corporate, Sales, Operations, and Accounting when training or event needs arise.
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Assist with special projects and assignments that support the growth and smooth operation of the training program and customer experience.
Position requirements:
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High School Diploma or GED required with at least 1 year of experience in training coordination, program administration, customer service, event planning, or a progressively responsible related role; or an equivalent combination of education and experience.
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Proficient in Microsoft Office programs, particularly Excel, for tracking data, managing reports, and supporting operational or program planning activities.
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Strong clerical and organizational skills with the ability to maintain accurate records, files, and structured work processes.
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Demonstrated ability to follow through on commitments and manage responsibilities in a deadline-driven environment.
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Strong time management and organizational skills with the ability to work independently with minimal supervision while collaborating effectively with leadership, instructors, customers, and internal teams.
