Job Description:
Job Title: Accounts Receivable Collections Specialist
Location: hybrid - 77478
Schedule: Monday - Friday, Full-Time
Position: 6 weeks contract
We are seeking a motivated and detail-oriented Accounts Receivable Collections Specialist to join our accounting team. This role is primarily responsible for managing outstanding customer balances by communicating with customers, researching account discrepancies, and following up on overdue invoices. The ideal candidate is organized, professional, and comfortable working with customers to resolve payment issues.
Note: This position focuses on collections and account research. It does not include cash application responsibilities.
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Review assigned accounts with outstanding balances and prioritize collection efforts.
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Contact customers via email and phone regarding past-due invoices.
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Research account history, invoices, payments, and statements to resolve billing questions and discrepancies.
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Review customer statements to identify outstanding balances and payment trends.
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Maintain detailed records of collection activities and customer communications.
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Work closely with internal departments to resolve invoice disputes and billing issues.
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Follow established collection procedures while maintaining positive customer relationships.
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Monitor aging reports and provide updates on collection status.
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Escalate unresolved or high-risk accounts as appropriate.
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Assist with additional accounts receivable and administrative tasks as needed.
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Previous collections, customer service, accounts receivable, or office experience preferred.
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Heavy business-to-business (B2B) collections experience is strongly preferred.
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Strong communication and negotiation skills.
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Excellent organizational skills and attention to detail.
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Ability to research and resolve account discrepancies.
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Proficient with Microsoft Outlook and Excel.
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Experience with ERP or accounting software is a plus.
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Ability to work independently while managing multiple accounts and deadlines.
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Experience reviewing aging reports and customer statements.
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Strong problem-solving and analytical abilities.
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Professional phone and email etiquette.
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Ability to build positive relationships while collecting past-due balances.
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Comfortable working in a fast-paced office environment.
$25.00 / hr
