Description:
JOB SUMMARY
The Medical Assistant, non-certified / Patient Services Representative is responsible for escorting patients to the exam room, retrieving all phone calls, voicemails, and prescription requests; communicating with patients for instruction, information, and assurance; assisting in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays; and resolving patient inquiries, under the direction of the Practice Manager and physician*.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Identify self verbally and by wearing name badge at all times while on duty.
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Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
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Schedule patient appointments within the prescribed protocol.
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Verify all necessary referral and authorization information is in place prior to the appointment.
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Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
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Verify and update demographics and insurance in the practice management system at each patient encounter.
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Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
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Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
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Answer telephones promptly and in a professional manner according to corporate customer service standards.
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Manage schedule to ensure maximum utilization of available time slots.
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Utilize appropriate system, processing each referral according to office protocol.
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Verify patient appointments via telephone prior to patient appointment as instructed.
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Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
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Prepare all pertinent information for scheduled appointments, according to protocol.
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Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant, non-certified, may undertake the following clinical duties:
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Prepare medical instruments or equipment for use.
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Prepare patient treatment areas for use.
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Obtain and record patient vital statistics or other health information. Ensure the identification of the patient. Verify name and MCC # with requisition or appointment schedule, ensure labels are printed for all tests ordered.
- Organize work and handle workload efficiently; organize an effective and efficient response to optimize productivity.
- Maintain adequate supplies for testing, replenish supplies when necessary. Alert appropriate personnel when supplies are needed.
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Enter physician directed and documented diagnostic orders into the approved EMR Order Entry system. Complete fax orders as needed and document confirmation of sent and received diagnostic orders.
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Maintain safety procedures. Suggest ways to solve safety/health problems. Uses appropriate safety equipment (i.e., safety needles, sharps containers, Personal Protective Equipment/PPE). Decontaminate/sterilizes work area at end of day as needed.
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Be proficient with standard concepts, practices, and procedures within the medical field.
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Prepare charge tickets for appropriate tests and procedures performed.
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Anticipate departmental needs and improve office efficiency by assisting other staff as necessary.
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Answer patient questions in a friendly and professional manner; direct requests appropriately and efficiently.
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Schedule patient procedures or appointments as necessary.
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Answer calls and respond to voice mail in a timely manner.
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Understand limitations of role as a Medical Assistant
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Coordinate schedule changes with front desk.
- Other duties as assigned.
- Physician has the option to delegate this responsibility to a mid-level provider.
CORPORATE CULTURE RESPONSIBILITIES
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Follow established corporate and department-specific policies and procedures.
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Attend all corporate and department-specific required training.
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Uphold MCC’s Purpose, Values, and Vision.
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Abide by MCC’s Corporate Culture Responsibilities.
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Perform other duties as may be assigned cheerfully and willingly.
Requirements:
EDUCATION/EXPERIENCE REQUIREMENTS
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Minimum education requirement is high school diploma or GED.
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Minimum of 1 year of experience in medical office required.
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Must hold and maintain Healthcare Provider Basic Life Support (CPR & AED) certification.
KNOWLEDGE, SKILLS, AND ABILITIES
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Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
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Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
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Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
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Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm.
- Preferred knowledge of operating electronic health records (EHR) systems.
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Proficient in use of English language both in written and verbal communication.
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Must be able to communicate with individuals of varying socio-economic backgrounds.
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Good visual acuity, including color discrimination, is required.
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Ability to work in hazardous and biohazardous areas.
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Ability to work in an area in close proximity to other employees.
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Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Professional demeanor and recognition of privacy considerations for patients and families.
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Must be able to accurately prioritize multiple tasks.
PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
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Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
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Standing/Walking: Frequently; activity exists up to 2/3 of the time
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Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
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Ability to look at a computer screen for extended periods.
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Ability to perform constant repetitive hands and finger motions.
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Ability to work in various positions (standing, sitting, bending, and walking) for extended/long periods of time.
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Talking (Must be able to effectively communicate verbally): Yes
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Seeing: Yes
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Hearing: Yes
EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
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Must exhibit stable work behaviors daily.
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Must possess adequate individual coping skills.
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Ability to remain calm and professional regardless of workload or time constraints.
- Must be able to work under stress and remain calm and professional.
WORK ENVIRONMENT
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Clinical back/front office environment
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Exposed to frequent and constant interruptions in daily functions/schedule.
- Must be available to customers and staff throughout the day.
- May be required to work extended hours to meet department needs.
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Clinical/Medical practice office operations.
