Eligibility Specialist
Location: Remote, ., Madison, WI Residents Only
Pay: $15.75 per hour
Schedule: Full Time, Monday through Friday
Make a Difference Behind the Scenes
Are you detail oriented, organized, and passionate about helping others? We are seeking an Eligibility Specialist to support a statewide child welfare program by determining eligibility for federally funded assistance programs that help provide care for children placed outside their homes.
In this fully remote role, you will review documentation, analyze case information, communicate with state and local agencies, and ensure accurate eligibility determinations while maintaining strict confidentiality.
What You'll Do
- Complete initial and six-month eligibility determinations in accordance with federal, state, and tribal guidelines.
- Request, track, and follow up on missing documentation from county and tribal agencies.
- Maintain accurate electronic eligibility files, including court orders, financial records, and supporting documentation.
- Review and analyze information from multiple databases and computer systems to determine program eligibility.
- Enter eligibility information into the state's case management system.
- Communicate professionally with state and county agencies by phone and email.
- Assist with special projects and additional program responsibilities as assigned.
- Maintain confidentiality while handling sensitive case information.
Qualifications
- High School Diploma or equivalent required.
- Proficiency with Microsoft Word and Microsoft Excel.
- Strong attention to detail and organizational skills.
- Excellent analytical and problem-solving abilities.
- Ability to adapt to changing policies and procedures.
- Strong written and verbal communication skills.
- Ability to work independently and manage competing priorities.
- Professional customer service skills.
- Ability to establish effective working relationships with coworkers, public officials, and external partners.
- Ability to attend occasional in person meetings within Wisconsin as requested by management.
Performance Expectations
After completing training, successful candidates will:
- Complete initial eligibility recommendations within established timeframes.
- Complete six-month eligibility reviews on schedule.
- Process an average of 4 to 6 cases per day.
- Assist with additional eligibility related programs and special projects.
- Maintain accuracy, productivity, and quality standards.
- Contribute positively to a collaborative and professional team environment.
Why You'll Love This Opportunity
- Fully remote position for Wisconsin residents.
- Monday through Friday schedule.
- Gain valuable experience in government program administration.
- Collaborative and supportive team environment.
- Opportunity to develop specialized eligibility and case management experience.
- Potential opportunity to apply for future positions when program services transition.
If you're organized, dependable, and enjoy meaningful work that supports children and families, we'd love to hear from you. Apply today!
Pay: $15.75 per hour
Work Location: Remote
