Awarded Best Quality of Care — Once Again!
Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.
At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.
We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.
The Inpatient Administrative Assistant assists in the performance of selected acts, for coordinating and supplementing patient care services. The Hospice Aide/Inpatient Administrative Assistant provides patient care services as established in Community Hospice of Northeast Florida Policies and Procedures.
Primary Location: Community Hospice Hadlow Center located on Sunbeam Rd, Jacksonville, FL 32257. All employees assigned this job title must be willing and able to flex their work location within and between the various Community Hospice of Northeast Florida Inpatient centers at any time.
Shift: 8 a.m. - 5 p.m.
Monday - Friday
Essential Functions
- Maintains established productivity level in the inpatient unit.
- Assists in the maintenance of medical records.
- Assists the IDG Primary Nurse and/or physician in performing hospice aide duties as well as specialized duties associated with administrative responsibilities such as maintaining patient census, scanning patient records, printing records, organizing patient charts, taking telephone reports, answering phones, taking messages, greeting visitors, providing an orderly work environment for the team, and other associated responsibilities.
- Communicates and updates the IDG Primary Nurse and physician in observed changes in patients’ condition, and provides written summary as required.
- Flexes among inpatient centers as directed.
- Reports changes in patient’s condition or care needs that require follow-up to supervisory and/or appropriate team member, this can include physical, spiritual, social and emotional status.
- Maintains the highest standards of professional conduct in relation to information that is confidential in nature by maintaining patient confidentiality and privacy in all aspects of care. Shares information only when the recipient’s right to know is clearly established according to HIPAA regulations.
- Scans orders to pharmacy and scans records into laserfiche.
- Maintains and orders all supplies for the inpatient unit.
- Communicates with DME if requested by nurse.
- Coordinates funeral home and ambulance services for transportation of patients.
- Prepares equipment and materials.
- Assists in the inpatient unit disaster preparedness and is available for assigned duties throughout the disaster.
- Maintains refrigerator logs
- Performs personal care activities to promote and maintain patient hygiene.
- Assist patients in performing necessary activities of daily living.
- Assists patients with ambulation and exercise.
- Uses proper body mechanics to promote patient safety.
- Maintains a safe patient environment to prevent patient injury.
- Provides care in an emotionally supportive approach.
- Attends and participates in regularly scheduled staff meetings and organization meetings as directed.
- Documents care provided in accordance with organization standards.
- Maintains a neat and clean environment while carrying out all duties
- Provides light housekeeping and assists with meal delivery and assists patients as needed with meals.
- Demonstrates knowledge of standard precautions and ability to perform basic infection control procedures.
- Participates in Performance Improvement activities, as applicable.
- Acts as a role model in confidentiality, professionalism, appropriate attire and work attitudes.
- Promotes and practices Community Hospice mission and values.
- Adheres to general inpatient and life safety standards.
- Maintains a minimum of twelve (12) hours of training/education specific to position annually.
- Other duties as assigned.
Qualifications
Knowledge and Critical Skills
Knowledge of:
- Principles and practices of CNA care activities.
Skilled at:
- Demonstrates personal care skills.
- Ability to communicate and establish rapport with patients/families.
- Working within framework of interdisciplinary team.
- Excellent time management/ organizational skills.
Experience
- Prefer six (6) months experience in home care, hospital, and/or long-term care, experience in caring for the terminally ill preferred.
- Two (2) years of administrative experience including data entry and reporting. Intermediate to advanced computer skills, word processing experience with the ability to type, file and do general clerical work. Experience with Excel spreadsheets and reports.
- Level II AHCA (Agency for Healthcare Administration) background screening.
License / Certification
- Current licensure as a Certified Nursing Assistant (CNA) in the state of Florida.
- Current CPR Certification.
- Must have AIDS 104 Certification.
- Current State of Florida Driver’s license with driving record acceptable to Community Hospice insurance carrier.
Education
- High school diploma or GED equivalent.
Other Requirements
- Level II AHCA (Agency for Healthcare Administration) background screening.
- Immunizations and screenings as appropriate
The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.
This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.
Additional Job DescriptionRequired Licenses/Certifications: Current licensure as a Certified Nursing Assistant (CNA) in the state of Florida.
Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at
[email protected].
We participate in E-Verify to confirm the employment eligibility of all newly hired employees.
Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.
Equal Opportunity Employer
