We’re committed to enriching the lives of those around us - one home at a time. Ready to make a difference? We're looking for innovators, changemakers and energetic professionals who want to join in on our amazing mission and company culture. We're a leader in the Single Family Rental industry and have been named one of Atlanta’s Top Workplaces, ranked #3 on Qualified Remodeler’s Top 500, and ranked #1 for ACG’s fastest-growing company in Georgia.
RESICAP’s Renovation, Maintenance, and Property Preservation division, ResiPro, is committed to creating meaningful long-term relationships with employees and vendors, while providing our clients with a quality product in a timely manner. Ready to be a Pro and make an impact in a fast-growing, innovative company? Apply today!
BENEFITS: Paid Holidays, Paid Time Off, 401k Matching, Medical, Vision and Dental Insurance, Wellness Initiatives, Short-Term Disability, Employee Assistance Program, and More
Position Purpose:
The Maintenance Coordinator is involved in receiving, scheduling and management of all maintenance requests with vendors, residents, turns, transitions, clients, and supporting Field Service Manager teams.
Job Responsibilities:
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Responsible for the entire lifecycle of all priority (low through emergency) maintenance requests for occupied and vacant single-family homes.
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Receive maintenance tickets via proprietary management platform and coordinate communication & scheduling with the resident & vendor to produce an estimate for resolution. This includes managing the urgency/priority level of the request.
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Assessing estimates to ensure that scope and price is appropriate for the issue and at times determine alternative strategies to resolve the request.
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Routinely and consistently communicate between residents, vendors, property management and owners to ensure tickets and work orders are completed in a timely manner.
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Ensure all communication (verbal and written) with Residents and owners maintain an exceptional level of professionalism and customer service in accordance with departments communication expectations.
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Ensures and verifies compliance with all county and local regulations and HOA guidelines.
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Review all vendor invoicing for accuracy prior to submission to accounting for payments.
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Responsible for all move-in and move-out Maintenance request and determine best method to ensure timely leasing process.
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May have to participate in Afterhours emergencies.
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Sourcing vendors outside our network when necessary.
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Maintain outlined KPI’s established by Maintenance Department.
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Review construction scopes and past maintenance work orders for warranty items.
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Maintain proper, detailed, and quality documentation on all work orders assigned.
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Participate in special projects as assigned.
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Responsible for setting up hotel accommodations for Maintenance Operations Managers to approve and book.
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Maintain a professional and friendly demeanor with tenants, co-workers, and clients at all times.
Job Requirements (Including Education):
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Uses analytical and critical thinking for incoming inquiries to identify root causes of issues and make recommendations for resolution.
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Minimum 5 years of exceptional customer service experience over the phone.
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Excellent verbal and written communication skills.
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Experience responding to customer emails.
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High level of accuracy and attention to detail.
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Strong problem-solving skills and data analysis abilities.
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Strong organizational and time-management skills.
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Able to prioritize and multi-task in a fast-paced environment.
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Adaptable to feedback and requested changes.
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Basic understanding of fair housing and real estate.
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Excellent interpersonal skills: ability to relate to others.
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Excellent and professional verbal and written communication skills.
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Excellent interpersonal skills, genuinely friendly and approachable.
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Strong customer service skills.
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Must be at work on a regular and consistent basis.
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Overtime may be required for this position.
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Able to work on holidays and weekends.
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Able to identify, analyze, and resolve problems.
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Ability to represent the company to residents, vendors, and team in a courteous and professional manner.
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Ability to perform basic to intermediate mathematical and accounting functions.
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Ability to make quick and effective decisions.
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Ability to set and meet goals.
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Ability to consistently meet deadlines.
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Must maintain a professional appearance.
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Honest, ethical and handles things in confidential manner.
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Proficient with MS Office, Outlook and Internet applications.
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High School diploma or equivalent is required for this position.
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Minimum of 2 years of maintenance experience is required.
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Minimum of 2 years in a customer service/property management is preferred.
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Bilingual is a plus.
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