CPW is seeking a Full Time Entry Level IT Desk Top Support Tech
Full Time Position - 35 hours per week (Flexible schedule: M-F 8AM to 4PM with 1 Hour unpaid break) Flexible Hours Compensation: $19 - $21 per hour based on experience
Duties and Responsibilities of the Desktop Support Technician:
- Provide various technical support related to desktops for the staff in the organization. This includes but is not limited to: PCs, laptops, printers, and mobile devices.
- Install new hardware components on the desktop.
- Install operating systems and software on the desktop.
- Setting up network connections in the company and ensuring that all the desktops are connected to the main servers.
- Supporting internet connectivity to authorized website and their respective content.
- Evaluating the needs of the company and user community regarding the purchase of new computer equipment.
- Suggesting and assisting management to buy new hardware and software.
- Testing software and hardware compatibility.
- Answering phone calls of staff and clarifying their desktop related issues in a professional manner.
- Some local travel is required with mileage compensation.
- Comfortably handle organization IT needs while IT Director is unavailable or out of the office for extended periods.
Required and/or Recommended Skill Set of the Desktop Support Technician:
- Working knowledge of standard office Hardware (copiers, fax machines, etc.) and Software (MS Office Suite, Adobe, and Web Browsers).
- Working knowledge of standard business workflow.
- Working knowledge of Windows 7 through 11.
- Experience with Tablets and Mobile Phones.
- Experience with Server 2012 through 2022.
- Knowledge of Back-up procedures.
- Knowledge about customer service and procedures.
- Entering incidents in a ticketing system and following up.
- Helpful Knowledge – Audio Equipment, Smart TVs, Telephone Systems
Required Attributes and Experience
- Must adhere to the IT Department’s Open Door policy to all staff and participants. You MUST be 100% approachable and willing to help at all times with a positive attitude.
- Good communication skills in a diverse environment.
- Good diagnostic ability.
- Good analytical and decision making skills.
- Following directions, suggestions and procedures given by management.
- Minimum Associates degree preferred with a major or concentration in Information Technology or must be working toward this degree. Work Experience and Certifications (A+, Network+, etc.) will be taken into consideration.
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Work Location: In person
