Xanatek is looking for an enthusiastic technical support representative who would be responsible for supporting users on the Connect program within the insurance industry.
This position is a full-time phone support position in our call center for our clients.
- Experience with Microsoft Office, Microsoft Windows & Windows Servers (2008 and newer) – Must have experience or understanding of Ethernet network topology and IP based networks including internet access/connection
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Must have basic understanding of computer hardware/peripherals
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Experience with the property/casualty insurance industry a bonus
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Experience with Microsoft SQL a bonus
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Experience with go-to-meeting and go-to-assist a bonus
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Outstanding interpersonal and communication skills, both verbal and written – Ability to work and collaborate with multiple teams
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Ability to master (or become a product expert on) quickly evolving software – Ability to excel in a fast-paced and changing environment
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Being an out of the box thinker regarding training methods & practice
- Diagnose networking, software, and other related issues.
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Troubleshoot and support the Connect product.
Salary is based on experience and qualifications.
Benefits include employer paid health insurance and matching contribution to the retirement plan.
Please send resume to [email protected]. We do not accept phone calls or walk-ins.
