GENERAL SUMMARY:
The Food Runner is responsible for serving food orders as specified by guests in a friendly and courteous manner.
DUTIES & RESPONSIBILITIES:
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Always presents self in courteous and professional manner to guests.
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Checks orders for accuracy prior to serving to ensure food items are as guests ordered (sides, extras, etc.).
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Delivers food orders with appropriate garnishments.
- Delivers food orders timely and, where multiple guests involved, at the same time.
- Communicates important information to guests (example: hot plate) and servers (example: guest seeking drink from bar).
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Responds to guests’ requests for condiments or other items.
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Continually clears away dishes and debris from stations.
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Has knowledge of table numbers and the physical layout of the restaurant to ensure prompt and proper service for guests.
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Brings guests’ inquiries regarding food allergies to the Manager’s attention immediately.
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Ensures station is suitable for serving and meets company standards.
SKILLS & COMPETENCIES:
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Demonstrates good judgment.
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Must be pleasant, cooperative and take direction well with excellent interpersonal and communication skills.
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Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
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Must be able to perform under pressure in a high-volume restaurant setting.
- Must be able to interact verbally and listen attentively to guests, co-workers, and supervisors.
MINIMUM EDUCATION & TRAINING:
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High school diploma, equivalency degree or related experience preferred.
ENVIRONMENTAL WORKING CONDITIONS:
Restaurant Setting
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Must be able to stand and exert fast-paced mobility for entire shift.
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Must have a good sense of balance, be able to lift, bend, kneel, stoop, squat, push and pull.
- Must be able to frequently lift food, and other items weighing up to 50 pounds.
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Position involves repetitive hand and wrist motion.
Smith & Wollensky participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.
