Department: Service
Reports To: Regional Service Manager
Payroll Type: Salary
FLSA Status: Non-Exempt
Job Summary:
As a System Validation Specialist, you have hands on experience with installing, troubleshooting, repairing, calibrating, and inspecting monitoring equipment used in healthcare facilities. The System Validation Specialist will maintain a local stock of necessary parts, ensuring efficient execution of tasks, and will actively engage with customers to provide updates on projects and address service-related issues. A big part of this role is maintaining local stock of necessary parts, ensuring efficient execution of tasks, and actively engaging with customers to provide updates on projects and address service-related issues.
Key Responsibilities:
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Install, set up, and configure monitoring equipment in various healthcare settings, ensuring proper functionality and compatibility.
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Diagnose and troubleshoot technical issues with monitoring equipment, both on-site and remotely, in a timely and efficient manner.
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Perform repairs and maintenance tasks on a wide range of electronic and mechanical components within monitoring systems.
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Calibrate and inspect monitoring equipment to ensure accurate readings and compliance with industry standards and regulations.
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Read and interpret schematics, mechanical drawings, and technical documentation to effectively carry out installation and maintenance procedures.
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Utilize a variety of test meters and diagnostic tools to identify equipment malfunctions and perform accurate assessments.
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Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
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Communicate with customers to provide project updates, address service-related inquiries, and deliver exceptional customer support.
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Collaborate with technical support teams to escalate and resolve complex technical challenges.
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Travel to various healthcare facilities within the designated region to fulfill job responsibilities, providing timely and reliable service.
Essential Requirements:
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High school diploma or equivalent; relevant technical certifications or associate degree preferred.
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Proven experience working with electrical, mechanical, or computer networking equipment.
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Proficiency in interpreting schematics, mechanical drawings, and technical documentation.
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Familiarity with a wide range of test meters and diagnostic tools used in electronics and equipment maintenance.
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Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
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Excellent communication and customer service skills, capable of interacting professionally with customers.
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Ability to work independently, manage time efficiently, and prioritize tasks to meet service deadlines.
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Valid driver's license and willingness to travel to various locations within the designated region.
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Strong attention to detail and commitment to maintaining accurate records and inventory.
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Flexibility to adapt to changing work environments and requirements.
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As this role involves travel, a valid driver's license, and the capability to operate a company or personal vehicle are essential.
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Ability to interpret schematics, mechanical drawings, and technical documentation
