About Company:
Who We Are
We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.
About the Role:
The Food & Beverage Supervisor plays a pivotal role in ensuring the seamless operation of food and beverage services within the establishment. This position is responsible for overseeing daily activities, managing staff, and maintaining high standards of customer service and product quality. The supervisor ensures compliance with health and safety regulations while optimizing operational efficiency and guest satisfaction. They act as a liaison between management and front-line employees, fostering a positive work environment and addressing any issues promptly. Ultimately, the role aims to enhance the overall dining experience, contributing to the establishment's reputation and profitability.
Minimum Qualifications:
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High school diploma or equivalent; a degree or certification in hospitality management is preferred.
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At least 2 years of experience in a supervisory role within the food and beverage industry.
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Strong knowledge of food safety and sanitation standards.
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Proven ability to manage and lead a team effectively.
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Excellent communication and customer service skills.
Preferred Qualifications:
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Certification in food safety (e.g., ServSafe) or related credentials.
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Experience with inventory management and point-of-sale (POS) systems.
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Familiarity with budgeting and cost control practices.
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Previous experience in a high-volume or upscale dining environment.
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Bilingual abilities to communicate with diverse staff and clientele.
Responsibilities:
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Supervise and coordinate daily food and beverage service operations to ensure smooth and efficient service delivery.
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Manage, train, and motivate food and beverage staff to maintain high performance and adherence to company standards.
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Monitor inventory levels, place orders, and control costs to maximize profitability while minimizing waste.
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Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and staff training.
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Handle customer inquiries, feedback, and complaints professionally to maintain high levels of guest satisfaction.
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Collaborate with kitchen and bar teams to ensure timely and accurate order fulfillment.
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Prepare reports on sales, labor, and inventory for management review.
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Assist in developing and implementing promotional activities and special events to boost sales.
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Assisting in filling in for bartenders/servers when there are callouts/ high volume shifts.
Skills:
The Food & Beverage Supervisor utilizes leadership and interpersonal skills daily to manage and motivate a diverse team, ensuring smooth operations and excellent customer service. Strong organizational skills are essential for coordinating schedules, managing inventory, and overseeing compliance with health and safety regulations. Communication skills are critical for effectively addressing customer concerns, training staff, and liaising with management. Analytical skills help in monitoring sales data, controlling costs, and preparing operational reports. Additionally, problem-solving abilities are frequently applied to resolve service issues promptly and maintain a positive dining experience.
