Summary
The Skill Building Supervisor is responsible for the day-to-day supervision of skill-building services and direct support staff, including Job Coaches and other assigned team members. This position provides leadership, oversight, coaching, and support to ensure services are delivered safely, effectively, and in alignment with person-centered goals.
The Skill Building Supervisor assists with program operations, staff training, consumer support, documentation, and quality assurance. This position is expected to maintain high standards of professionalism, accountability, communication, and compliance with agency policies, CARF standards, and applicable funding requirements.
FLSA: Non-Exempt
Reports To: Program Manager
Essential Duties and Responsibilities:
Consumer Support and Skill Development
- Assist the Program Manager in overseeing daily program operations and service delivery.
- Supervise, support, and monitor Job Coaches and other assigned direct support staff.
- Provide coaching, direction, and feedback to staff to ensure quality performance and consistent service delivery.
- Assist with staff scheduling, coverage, and coordination of daily assignments.
- Coordinate consumer work schedules with Director of Business Development.
- Monitor consumer participation, engagement, safety, and progress in skill-building activities.
- Assist in training staff on job coaching practices, behavior support approaches, consumer supervision, documentation expectations, and agency procedures.
- Model professional communication and maintain open lines of communication among staff, consumers, guardians, caregivers, and community partners.
- Assist with onboarding, ongoing training, and performance support for new and current staff.
- Observe staff performance in the field and report concerns or corrective action needs to the Program Manager.
- Ensure that staff follow agency safety policies, transportation procedures, worksite expectations, and consumer support standards.
- Assist in maintaining CARF compliance by ensuring accurate documentation and adherence to best practices.
- Review and monitor documentation for completeness, timeliness, and quality.
- Support the development and implementation of individualized consumer goals and skill-building plans.
- Support consumers with personal care needs including toileting, feeding, transfers, and mobility assistance as trained.
- Administer medications in accordance with agency policy and state requirements.
- Safely operate Hoyer lifts, wheelchair lifts, and wheelchair tie-down equipment following proper procedures.
- Assist consumers in learning and performing job tasks, daily living skills, and other skill-building activities as assigned.
- Promote consumer dignity, respect, choice, independence, self-advocacy, and community integration.
- Assist with program promotion, community relations, and employer/site communication as needed.
- Support vehicle safety monitoring, consumer fund procedures, and other operational tasks as assigned.
- Attend meetings, trainings, and required events.
- Serve as acting lead in the Program Manager’s absence, within delegated authority.
- Perform other related duties as assigned by the Program Manager, Director of Programs, Vice President of Operations and Vocational Services, and/or CEO.
Documentation and Communication
- Document consumer participation, progress, incidents, and other required information accurately and in a timely manner.
- Communicate consumer concerns, behavior changes, health concerns, or safety issues to the appropriate supervisor.
- Maintain open and professional communication with consumers, families, guardians, staff, and community partners.
- Support the implementation of individual service plans and person-centered goals.
· Attend staff meetings, trainings, and required in-service events.
Professional Expectations
- Adhere to all agency policies, procedures, and applicable regulations.
- Maintain confidentiality and professional boundaries at all times.
- Demonstrate a commitment to consumer dignity, respect, inclusion, and empowerment.
- Work effectively as part of a team-based service model.
Core Competencies
- Leadership and staff development.
- Professional communication.
- Accountability and dependability.
- Consumer advocacy and person-centered support.
- Problem-solving and sound judgment.
- Teamwork and collaboration.
- Respect for diversity and inclusion.
- Flexibility and adaptability.
Work Expectations
- Maintain confidentiality and professional boundaries at all times.
- Comply with all agency policies, procedures, and applicable laws.
- Support a safe, respectful, and inclusive work environment.
- Demonstrate reliability, flexibility, and leadership in all duties.
- Represent Arkay, Inc. professionally in the community and with external partners.
Physical and Environmental Requirements
- Ability to work in office, community, job site, and outdoor environments.
- Ability to stand, walk, bend, stoop, kneel, and assist consumers as needed.
- Ability to respond appropriately to consumer behaviors, including aggression when present.
- Ability to travel locally and provide transport support when required.
- Ability to work a flexible schedule as needed to meet program demands.
- Physical and Environmental Requirements
- Must be able to lift push or pull 25 lbs of force frequently and 50 lbs of force infrequently; must be able to bend, sit or stand for long periods of time
- Ability to assist with mobility support, transfers, and personal care.
- Ability to safely operate assistive equipment after training.
- Ability to work in community settings, program sites, and seasonal outdoor environments.
- Ability to respond appropriately in situations involving behavioral or safety concerns.
Minimum Qualifications
- High school diploma or GED required; associate degree preferred.
- Minimum of three years of experience working with individuals with disabilities or in a related human services role.
- Supervisory, lead worker, or team lead experience preferred.
- Valid Michigan driver’s license.
- Ability to drive agency vehicles, including 12-15 passenger vans if required.
- Ability to obtain and maintain CPR and First Aid certification.
- Basic computer proficiency, including Microsoft Word, Excel, and email.
- Strong communication, organizational, and problem-solving skills.
Preferred Qualifications
- Experience supervising direct care or job coaching staff.
- Experience with CARF standards and documentation requirements.
- Familiarity with person-centered planning and skill-building services.
- Experience supporting individuals with intellectual, developmental, or cognitive disabilities.
- Ability to work effectively in a team management model.
- Flexibility to work in varied environments, including community sites, job sites, and seasonal outdoor settings.
Resumes: Submit updated resumes Kim Gurtowsky, [email protected] or call 734-284-2929
Pay: $22.25 per hour
Benefits:
- 403(b) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
