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Customer Service and Billing Assistant

Orange Water and Sewer Authority -
Carrboro, NC

Job Details

Full-time
$46,175 - $69,262 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Cell phone reimbursement
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Serving clients
Spreadsheets
Administrative experience
High school diploma or GED
Client services experience
Customer engagement
SharePoint
Productivity software

Full Job Description

Description

Seeking a friendly, welcoming, and helpful Customer Service and Billing Assistant to join our dynamic team. This position provides customer service and administrative and technical support for the Community Relations and Finance Departments.

Examples of Duties

Key Responsibilities include:

First point of contact for visitors entering the main Administration Building; greets visitors.
Answer main telephone line and directs calls.
Organize, schedule, and prepare for meetings and special events, including assistance with monthly Board meetings.
Gather, secure, and verify information to prepare documents and presentations. Conduct data entry of information by developing and maintaining spreadsheets, databases, and various computer files. Maintain electronic and paper filing systems for department(s).
Prepare and execute large mailings. Distribute and process incoming/outgoing mail daily.
Request, issue and review for accuracy purchase orders, invoices, and check requests.
Maintain the overall operation and service for the organization’s postage machine; order supplies and maintain inventory.
Provide back-up support for Customer Service Representatives, including cross-training on cashiering, general customer support, and customer engagement.
Assist Customer Service Manager with special projects, including assistance with preparing data and reports.
Help in tracking key performance indicators for the Customer Service and Billing Team.

Typical Qualifications

Position Qualifications:

Position requires a high school diploma or GED with two years’ experience working in an administrative and/or customer service role.
Notary Public and Certified Client Service Specialist required within one year of hire. (OWASA will cover the cost of training and certification.)
Ability to effectively communicate information to customers, public, and other staff.
Proficient in Microsoft Office and SharePoint and all office equipment.

Supplemental Information

Our team members are our most important resource. Pay and Benefits include:

Salary Range is $46,175 - $69,262
Membership in the NC Local Government Employee Retirement System; 5% Employer 457 Deferred Compensation contribution; Retirement Health Savings account
Employer paid Health, Dental, Vision, Life insurance, Dependent Life, Long-term Disability
Cell Phone Stipend
Vacation, Sick, Personal, Bereavement and Parental Leave
12 Paid Holidays
Educational Reimbursement: Bonus Pay for Additional Certification and/or Education
Ability to transfer unused sick leave from preceding NC Local Government or State agency employer?
Much, much more!

OWASA is an Equal Opportunity Employer committed to continuous improvement, sustainability, creativity, diversity, equity, inclusion and belonging. OWASA provides competitive pay and benefits in a safe, rewarding work environment. Visit www.owasa.org to apply for this excellent opportunity.

Description

Examples of Duties

Typical Qualifications

Supplemental Information

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