Position: Customer Service Representative
Location: Knoxville, TN
Job Type: Full-Time
Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Work Schedule: NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):
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Monday: 8:00 AM – 9:00PM
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Tuesday – Wednesday: 8:00AM – 8:00PM
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Thursday – Friday: 8:00AM – 6:00PM
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Saturday – Sunday: Closed
About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
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99% of entry-level employees who stay two years or more advance in their careers.
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We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.
What You’ll Do:
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
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Handle inbound and outbound calls with professionalism and empathy.
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Provide accurate, clear information about our products and services.
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Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
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Use sound judgment and strong communication skills to support each customer interaction.
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Collaborate with your team to create a positive, high-quality work environment.
Why You’ll Love Working Here
At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
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Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
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Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
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Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
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Community: Company -sponsored clubs, fitness, reward programs, and community involvement
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Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
“I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Edfinancial Team Member
“The people here genuinely care — it feels like family.”— Edfinancial Team Member
What We’re Looking For:
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Professional appearance and positive attitude
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Strong communication and listening skills
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Ability to deliver clear and accurate information to solve problems efficiently
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Flexibility and availability during business hours
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Basic computer proficiency
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Ability to collaborate with teammates and leaders who want to see you succeed
Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
