** To be considered for this position, applicants must apply on our website at jayvynsjourney.com and click on the Join Our Team tab. **
About Jayvyn's Journey LLC
Jayvyn's Journey is a private-pay, non-clinical recreational and social enrichment program designed for autistic teens ages 13–18. Our mission is to provide a safe, welcoming, and engaging space where teens can build peer connections, confidence, and community through structured recreational activities.
This role is ideal for a confident, organized leader who can manage day-to-day program operations and staff while supporting the vision and values of the organization.
Overview
We are seeking a dynamic and strategic Operational Manager to lead our operational teams and drive overall business success. This role is pivotal in shaping efficient processes, fostering leadership across departments, and ensuring the achievement of organizational goals. As an energetic leader, you will oversee daily operations, develop strategic initiatives, and cultivate a high-performance environment that promotes growth and excellence. Your expertise in management, business development, and process improvement will be essential to propel our organization forward.
Position Summary
The Program & Operations Manager is responsible for overseeing daily program operations, supervising staff, ensuring safety and compliance, and supporting high-quality participant experiences. This role serves as the on-site leader and point of contact when the owner is not present.
This is a non-clinical, non-therapeutic program. No medical or educational services are provided.
Key Responsibilities
- Lead and oversee all operational activities to ensure seamless execution of business functions.
- Develop and implement strategic plans that align with company objectives, driving growth and operational efficiency.
- Manage profit & loss responsibilities by monitoring financial performance, controlling costs, and maximizing revenue streams.
- Drive business development initiatives by identifying new market opportunities, building client relationships, and expanding service offerings.
- Continuously evaluate and improve operational processes through innovative solutions and best practices to enhance productivity.
- Oversee daily operations of the program site
- Supervise, support, and schedule program staff
- Ensure program policies, procedures, and safety protocols are followed
- Maintain appropriate staff-to-participant ratios
- Support participant engagement and positive group dynamics
- Communicate with parents/guardians regarding scheduling, policies, and general updates
- Manage incident documentation and reporting, as needed
- Coordinate with the owner on staffing needs, program improvements, and growth planning
Requirements
- Proven experience in management with a strong background in supervising staff and leading organizational change.
- Demonstrated expertise in strategic planning with the ability to translate vision into actionable goals.
- Strong leadership skills with a track record of motivating teams and fostering a collaborative work environment.
- Experience managing profit & loss statements with an understanding of financial analysis and budgeting.
- Business development experience including identifying opportunities, negotiating deals, and expanding market presence.
- Skilled in project management with the ability to prioritize tasks, manage resources effectively, and meet deadlines.
- .Excellent communication skills with staff, families, and consultants combined with a proactive approach to problem-solving in fast-paced settings.
- Experience working with autistic adolescents or neurodiverse youth (required)
- CPR/First Aid certification (or willingness to obtain)
- Bilingual highly preferred but not required
- Calm, confident presence in group settings
Schedule
- Hybrid
- Hours may vary based on enrollment and programming needs
Employment Type
Schedule
- Morning hours: approximately 6:00 AM - 8:00 AM
- Afternoon hours: approximately 2:00 PM - 5:00 PM
- Hours may vary based on enrollment and programming needs
Employment Type
Schedule
- Morning hours: approximately 6:00 AM - 8:00 AM
- Afternoon hours: approximately 2:00 PM - 5:00 PM
- Hours may vary based on enrollment and programming needs
Employment Type
** To be considered for this position, applicants must apply on our website at jayvynsjourney.com and click on the Join Our Team tab. **
Pay: $18.00 - $23.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Work Location: Hybrid remote in Hamden, CT 06514
