Fitness Center Manager | Operations, Sales & Member Experience
Job Overview
Vitality CT is a premier fitness, coaching, and recovery center dedicated to helping busy adults transform their health, fitness, and quality of life. Through expert coaching, semi-private personal training, small group fitness classes, nutrition support, and advanced recovery services, we empower our members to achieve lasting results in a supportive and motivating environment.
Our mission is simple: Smarter Training. Better Recovery. Lasting Results.
As we continue to grow, we are looking for a highly motivated Fitness Center Manager to lead daily operations, develop our team, enhance the member experience, and drive business growth.
In this leadership role, you will oversee the day-to-day operations of the facility, ensure exceptional member experiences, manage staff performance, drive membership growth, and help foster a positive, high-energy culture focused on health and wellness. The ideal candidate is passionate about fitness, possesses strong leadership skills, and thrives in a fast-paced environment where building relationships and creating outstanding member experiences are top priorities.
Duties
- Oversee daily fitness center operations, ensuring a clean, safe, and welcoming environment for all members and guests
- Lead, motivate, and develop a team of coaches, trainers, and front desk staff to provide exceptional customer service
- Manage staff scheduling, performance evaluations, and ongoing team development
- Conduct facility tours, fitness consultations, and membership sales appointments
- Oversee new member onboarding and ensure a positive client experience from first contact through long-term retention
- Manage member concerns, feedback, and service recovery efforts promptly and professionally
- Collaborate with ownership to achieve membership growth, retention, and revenue goals
- Coordinate fitness challenges, special events, workshops, and community outreach initiatives
- Oversee social media engagement, local marketing efforts, and referral programs
- Manage lead generation and follow-up processes to maximize conversion of prospects into members
- Monitor facility cleanliness, equipment maintenance, and operational standards
- Manage administrative responsibilities, including reporting, inventory management, and operational documentation
- Track and analyze key performance indicators including memberships, retention, attendance, revenue, and client satisfaction
Skills & Qualifications
- Proven leadership and supervisory experience in a fitness center, gym, wellness facility, hospitality environment, or related industry
- Strong management skills with the ability to oversee daily operations and lead a high-performing team
- Excellent customer service and relationship-building abilities
- Experience with membership sales, client retention, and business growth initiatives
- Strong organizational, communication, and problem-solving skills
- Experience with scheduling software, CRM systems, and business reporting
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of fitness, health, wellness, and member engagement best practices
- Experience with social media marketing, content creation, and community outreach is preferred
- Personal training, fitness, or health coaching certifications are a plus
What We Offer
- Competitive salary plus performance-based bonus opportunities
- Complimentary membership and access to facility services
- Professional development and continuing education opportunities
- Career advancement within a growing organization
- Positive, team-oriented work environment
- Opportunity to make a meaningful impact on the health and lives of our members
Join Our Team
If you are passionate about fitness, leadership, customer service, and helping people achieve life-changing results, we'd love to hear from you. Join VitalityCT and help create an environment where members feel supported, motivated, and empowered to become the healthiest version of themselves.
Pay: $22.00 - $30.00 per hour
Work Location: In person
