Administrative and Operations Coordinator
Mobile RV Repair Now Inc.
ABOUT THE POSITION
Mobile RV Repair Now Inc. is a growing mobile RV repair company serving customers throughout Massachusetts and Rhode Island.
We are looking for a dependable, organized person to help manage customer leads, follow-ups, estimates, scheduling, and everyday administrative work.
We have a large number of current and previous customer leads. We need someone who can keep the CRM accurate, communicate with customers, track unfinished work, and make sure good opportunities do not get forgotten.
This is a good opportunity for someone who enjoys organizing information, solving everyday problems, and seeing the direct results of their work. The position can grow into a larger role as the company expands and the right person learns the business.
MAIN RESPONSIBILITIES
- Keep customer and lead information accurate and organized in the CRM.
- Respond to new leads and follow up with previous customers.
- Collect customer names, contact information, service addresses, RV information, photos, and repair details.
- Keep track of where every lead and customer stands and what needs to happen next.
- Prepare estimates, invoices, contracts, and other documents using company templates.
- Make sure estimates are reviewed, approved, sent, and followed up on.
- Help maintain the schedule and confirm customer appointments.
- We are looking for someone who takes ownership, communicates clearly, and follows work through to completion.
- Communicate routine updates to customers by phone, text, and email.
- Coordinate job information and scheduling details with our technician.
- Track deposits, unpaid invoices, missing information, and unfinished tasks.
- Keep the owner informed about urgent issues and decisions that require attention.
- Review older leads and restart conversations with customers who may still need service.
- Make sure calls, messages, appointments, estimates, and customer decisions are properly recorded in the CRM.
WHAT WE ARE LOOKING FOR
- Strong organization and follow-through.
- Clear and professional communication.
- Comfortable speaking with customers by phone, text, and email.
- Able to keep track of several open tasks without losing important details.
- Comfortable learning CRM and business software.
- Able to work independently after training.
- Willing to follow up when customers have not responded or information is missing.
- Dependable, honest, and comfortable working in a growing small business.
- Experience with administration, customer service, scheduling, dispatching, estimates, invoices, construction, home services, or field service businesses is helpful.
RV experience is not required.
WHY THIS POSITION MAY BE A GOOD FIT
- Your work will have a visible impact on the company.
- You will help organize and improve the administrative side of a growing local business.
- The work includes a variety of responsibilities rather than performing the same task all day.
- You will work directly with the company owner.
- There is room for increased responsibility and compensation based on performance.
- There is an opportunity to grow into a larger operations role.
COMPENSATION
$20 to $25 per hour depending on experience, reliability, judgment, and ability to independently move work forward.
In addition to hourly pay, this position includes a performance-based revenue bonus for qualified customers you personally help move from lead to scheduled, completed, and paid job. The more customers you successfully move through the system, the more you can earn.
HOW TO APPLY
1. Please submit your resume and briefly answer the following questions.
2. What relevant administrative, customer service, scheduling, or business experience do you have?
3. How do you keep track of several unfinished tasks at the same time?
4. Describe a time you helped organize a disorganized workload.
Pay: $20.00 - $25.00 per hour
Benefits:
Work Location: Remote
